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Author Topic: Where is my parcel?? Pls help
Mel4444uk
Newbie
Posts: 8
Post Where is my parcel?? Pls help
on: October 3, 2017, 18:45
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LX496045608CN
My parcel has been stuck in London Heathrow HWDC for 6 days now and I can not get any further information.
Do you think my parcel is lost or maybe customs have seized it??

Thanks in advance

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Where is my parcel?? Pls help
on: October 3, 2017, 22:58
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The parcel is now in the hand of Royal Mail. Google phone number of your local Royal Mail office. They should know delivery detail. If Royal Mail can not find the parcel, it should be lost.
Mel4444uk
Newbie
Posts: 8
Post Re: Where is my parcel?? Pls help
on: October 4, 2017, 04:18
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Which tracking site do you use?? I have tried several different tracking sites and checked with royal mail track, however I can't get the info??
Could it be possible that customs at HWDC have seized my parcel??
Mel4444uk
Newbie
Posts: 8
Post Re: Where is my parcel?? Pls help
on: October 4, 2017, 10:11
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I have spoke to Royal Mail and they have not received the parcel. They advised it could still be in China and not even have been sent yet. Is this correct??
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Where is my parcel?? Pls help
on: October 4, 2017, 13:45
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Quote from Mel4444uk on October 4, 2017, 10:11
I have spoke to Royal Mail and they have not received the parcel. They advised it could still be in China and not even have been sent yet. Is this correct??

China Post does not have this parcel anymore. If Royal Mail can not find it, it should be lost. You need open dispute to seller for refund.
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