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Author Topic: Where is my package now ?
Fralink
Newbie
Posts: 1
Post Where is my package now ?
on: September 28, 2018, 18:11
New Topic

Hello,
my package with the number UM729437508CN has not arrived yet and had not recived any updates in the trackingsystem since the 20th of August which was "planning going to next airport/seaport". The destination was Germany is there any way to know if or when my package will arrive ?

Thanks.

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Where is my package now ?
on: September 28, 2018, 18:27
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this kind of parcel starting with U is china post ordinary parcel. China Post will not scan and update its status after it left first post office. so you can not see new status and know where it is now.

This is a slow and cheap service for low value item. china post ordinary parcel might take 4 to 12 weeks to reach your country.

If your buyer protection is expiring, you should open dispute to paypal/aliexpress for lost parcel refund. Otherwise keep waiting.
faustik
Newbie
Posts: 6
Post Re: Where is my package now ?
on: September 29, 2018, 14:39
New Topic

hello
and thank you for answer but the global up to here track and possible that it is in Italy in customs?
Fausto
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Where is my package now ?
on: September 29, 2018, 17:48
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Quote from faustik on September 29, 2018, 14:39
hello
and thank you for answer but the global up to here track and possible that it is in Italy in customs?
Fausto

No. After the parcel left original post office, you can not get any information about this parcel because none scan it anymore.
faustik
Newbie
Posts: 6
Post Re: Where is my package now ?
on: September 29, 2018, 23:11
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so this package and lost I have the sender called him back?
thank you
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Where is my package now ?
on: September 30, 2018, 00:32
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you can not say UM729437508CN is lost. You need wait about 3 months. if it can not arrive after Nov 20(or your buyer protection is expiring), then open dispute to paypal/aliexpress for lost parcel.
faustik
Newbie
Posts: 6
Post Re: Where is my package now ?
on: September 30, 2018, 09:32
New Topic

But the traking and this RY287469755CN
UM279437508CN not my package have changed traking?
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Where is my package now ?
on: October 1, 2018, 00:17
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Quote from faustik on September 30, 2018, 09:32
But the traking and this RY287469755CN
UM279437508CN not my package have changed traking?

http://track-chinapost.com/startairmail.php shows RY287469755CN and UM279437508CN have no record. Both are fake numbers. Seller did not ship anything. You should be cautious of scam.
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