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Author Topic: What means Handed over to Customs?
fabio_rabe-
llo
Newbie
Posts: 9
Post What means Handed over to Customs?
on: September 2, 2015, 22:14
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Hi.

I shipped a package from Brazil to China because I need exchange some fault products, but there is 1 month that the package is stopped and the status is Handed over to Customs. What should I do?

Tracking number EB048967685BR
Link that was tracked: http://www.ems.com.cn/mailtracking/e_you_jian_cha_xun.html

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chinapostv-
olunteer
Administrator
Posts: 46211
Post Re: What means Handed over to Customs?
on: September 3, 2015, 05:53
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you should ask receiver call china post hotline 11185 and pickup the parcel.
fabio_rabe-
llo
Newbie
Posts: 9
Post Re: What means Handed over to Customs?
on: September 3, 2015, 12:27
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chinapostv-olunteer. Thank you for your answer. I will ask to a friend to call to hotline. But would be good if China post have an email contact and in english too.

Guest
Beginner
Posts: 48
Post Re: What means Handed over to Customs?
on: September 4, 2015, 00:12
New Topic

EB048967685BR is stuck at the office of the city of Shenzhen in China. You should put a claim or contact the sender. You can track the status of your shipment at:

http://www.track-chinapost.com/track.php?code=EB048967685BR
fabio_rabe-
llo
Newbie
Posts: 9
Post Re: What means Handed over to Customs?
on: September 4, 2015, 12:19
New Topic

ChinaPostV-
olunteer2, thank you for your answer. I am the sender, I do not know what happen in China. When the goods arrives in receiver country, my country does not have more influence.

fabio_rabe-
llo
Newbie
Posts: 9
Post Re: What means Handed over to Customs?
on: September 10, 2015, 20:47
New Topic

There is a risk about the package be detained permanently? Are lcd products, I can not understand why is so slow to delivery the package

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