Anny: Thank you for contacting Banggood customer service. How may I assist you today?

Ben: Hello. I need help for my order .... I placed my order on Feb. 22. Tracking number is ...but no action after March 6. What's the problem.

Anny: Ok, I am checking for you now, could you wait for a moment?

Ben: yes

Anny: sorry it was delayed by the bad weather,would you please wait it for more days?

Ben: How many days?

Anny: would you please wait it for one week? And please contact us again if you haven't receive it at that time,we will help you to solve this.

Anny:

Ben: When I posted my tracking number at track-chinapost.com website forums the site admin said that my order got stuck at Guangzhou customs and I need to open dispute. Is that true?

Ben: http://www.track-chinapost.com/tr/result/post-details.shtml?nums=RI360907175CN

Anny: I will let the logistics to check it for you

Anny: if you have not receive it at next week,we can refund you or resend you

Ben: Ok. In the past my orders from different websites arrive to me in 20 days via Singapore or Hong Kong Post. But China Post is terrible.

Ben: When will logistics check it for me?

Anny: so sorry for the inconvenient caused,I will let the logistics to check it for you,but it will need some time.so please contact with us next week

Ben: Ok. So next week if I won't receive my order. Will you I be able to get refund, right?

Anny: yes

Ben: Soo. Next week which day should I contact to you?

Anny: Friday is fine

Ben: Ok. Thank you.