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Author Topic: RH000985716CN
sappie86
Newbie
Posts: 8
Post RH000985716CN
on: December 4, 2014, 20:19
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Hello.

November 11th I bought Some toy cars (no battery inside) on ebay. They were send to the Netherlands on november 18 with tracking number RH000985716CN. On the 22 of november the status is "opening" and it hasn't change since. Is my parcel lost?? Is there something with the douane?? This is the first time I bought something from China so I don't know how long it will take but it's a Christmas present for my son and I was wondering if it will be here on time. The ebay-seller cant help me he said.

Thank You very much

chinapostv-
olunteer
Administrator
Posts: 46763
Post Re: RH000985716CN
on: December 4, 2014, 20:49
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the seller delayed shipment by one week. the parcel should arrive Netherlands by New Year time.
sappie86
Newbie
Posts: 8
Post Re: RH000985716CN
on: December 4, 2014, 21:03
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okay thank you very much. Do you know what the term 'opening' means?? Is it still in china or is it already on is way to holland??
chinapostv-
olunteer
Administrator
Posts: 46763
Post Re: RH000985716CN
on: December 5, 2014, 01:51
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Quote from sappie86 on December 4, 2014, 21:03
okay thank you very much. Do you know what the term 'opening' means?? Is it still in china or is it already on is way to holland??

'opening' is confusing translate. you'd better see correct English result here http://track-chinapost.com/startairmail.php
sappie86
Newbie
Posts: 8
Post Re: RH000985716CN
on: December 10, 2014, 08:23
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still my status hasn't change.. it's export security scan since november 22nd. (for 18! days). When will the status be; send to airline?? when do I open a dispute??
chinapostv-
olunteer
Administrator
Posts: 46763
Post Re: RH000985716CN
on: December 10, 2014, 08:37
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now is rush season, the parcel is delayed like many other parcels. it should arrive on or before New Year holiday. I don't think you need open dispute at this moment.
sappie86
Newbie
Posts: 8
Post Re: RH000985716CN
on: December 10, 2014, 08:45
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okay i'll wait till december 30. the 45th day is january 1st so if I wait till then I can't get my money back. is it the 45th day from buying or from sending?
chinapostv-
olunteer
Administrator
Posts: 46763
Post Re: RH000985716CN
on: December 10, 2014, 18:51
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45 days from payment. you open dispute within this date .
sappie86
Newbie
Posts: 8
Post Re: RH000985716CN
on: December 15, 2014, 20:25
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The status of my package hasn't changed for 23 days now. I contacted the seller, they say they will contact China post. The 45th day is 26 of december. When should I open dispute??
chinapostv-
olunteer
Administrator
Posts: 46763
Post Re: RH000985716CN
on: December 15, 2014, 22:40
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Quote from sappie86 on December 15, 2014, 20:25
The status of my package hasn't changed for 23 days now. I contacted the seller, they say they will contact China post. The 45th day is 26 of december. When should I open dispute??

you can open dispute on Dec 20 if you still not get it then.
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