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Author Topic: Parcel stuck in destination country
nemo23
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Posts: 5
Post Parcel stuck in destination country
on: July 27, 2017, 12:11
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Hi!

My parcel's status says "Arrive at destination country" with the date 2017-07-19. So it's 8 days since it has arrived in my country (Poland) and I haven't received it yet.

I ordered 2 packages. The other one was sent from China few days later than the one that's missing and it was delivered to me 2 days ago.

What should I do? Is it normal to wait so long for delivering when the parcel is in my own country? Should I go to the post office and ask about it?

Here is the tracking number: LP00078486390618
chinapostv-
olunteer
Administrator
Posts: 46204
Post Re: Parcel stuck in destination country
on: July 27, 2017, 17:48
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LP00078486390618 is not china post tracking number.
nemo23
Newbie
Posts: 5
Post Re: Parcel stuck in destination country
on: July 27, 2017, 17:58
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It says it was shipped by a company named Yanwen Economic Air Mail. Isn't that from China?
chinapostv-
olunteer
Administrator
Posts: 46204
Post Re: Parcel stuck in destination country
on: July 27, 2017, 18:04
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Quote from nemo23 on July 27, 2017, 17:58
It says it was shipped by a company named Yanwen Economic Air Mail. Isn't that from China?

Yanwen is a china shipping company. But you can not verify if the number is real or fake.
nemo23
Newbie
Posts: 5
Post Re: Parcel stuck in destination country
on: July 27, 2017, 18:10
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Oh, okay. If I don't get the package, should I email the seller and ask? Does it happen often?
chinapostv-
olunteer
Administrator
Posts: 46204
Post Re: Parcel stuck in destination country
on: July 27, 2017, 18:16
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If you purchased the order from ebay/aliexpress/amazon, you can wait about 40 to 60 days and see if you can get the parcel. If buyer protection expiring date is coming and you can not get the parcel, you need open dispute for refund.
nemo23
Newbie
Posts: 5
Post Re: Parcel stuck in destination country
on: July 27, 2017, 18:28
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I purchased it from Aliexpress.
The order status says: 'Your order will be closed in: 42 days 7 hours 28 minutes'. Is this the buyer protection time I have left? If I don't receive the parcel, should I open dispute before or after this time runs out?
chinapostv-
olunteer
Administrator
Posts: 46204
Post Re: Parcel stuck in destination country
on: July 27, 2017, 18:36
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yes. this is buyer protection time. You should open dispute 10 days before expiring date if you can not get the order.
nemo23
Newbie
Posts: 5
Post Re: Parcel stuck in destination country
on: July 27, 2017, 18:41
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Okay, thank you so much for your help! :)
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