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Author Topic: Package to POLAND stuck
screen0
Newbie
Posts: 7
Post Package to POLAND stuck
on: November 16, 2016, 14:17
New Topic

Hello,
I hope maybe You will be able to help me.
On the day 15.10 the company from CHINA sent me a package to POLAND. Now there is a 16.11 and the status is still the same from 19.10. I don't know what to do. Are You able to tell me what is going on?
Here is my tracking number: RS290420004CN
Here is the last update:
2016-10-19 14:26:27.0 leaving Guangzhou Airport going to next airport/seaport

The package is still in the China? Or is it somewhere in the world? I lost my package already? Or should i wait more? It is more than 30 days now. I am not sure what to do, help!

Thanks in advance,
Michał
screen0
Newbie
Posts: 7
Post Re: Package to POLAND stuck
on: November 16, 2016, 16:11
New Topic

please help me this is really important package for me and i dont know what to do now
int077
Pro
Posts: 7760
Post Re: Package to POLAND stuck
on: November 16, 2016, 16:47
New Topic

1. This is the tracking of your parcel:

Number: RS290420004CN
Package Status: In Transit

Destination Country: Poland
2016-10-18 17:25 GUANGZHOU, Package sent
2016-10-17 20:39 International Postal System, Item posting

Origin Country: China
2016-10-19 14:26 Guangzhou Terminal, leave the
2016-10-19 14:26 Guangzhou Terminal, left hand navigation
2016-10-19 14:22 Guangzhou Terminal, arrival
2016-10-18 15:15 Exchange Bureau in Guangzhou, have been exported directly
2016-10-18 10:58 Exchange Bureau in Guangzhou, have been exported to open
2016-10-17 22:26 Bulk acceptance packet processing center in Guangzhou, left, the next station "Terminal of Guangzhou"
2016-10-17 19:09 Bulk acceptance packet processing center in Guangzhou, has
2016-10-17 18:39 Guangzhou international mail operation Center has been receiving and sending
======================================
Powered by http://www.track-chinapost.com

2. Everything seems to be fine with your parcel, give your parcel a chance up to the 25 Nov to arrive in Poland. If by that time you still can not track your parcel in Poland and have not receive it, then open a dispute for not receiving your parcel.

3. You could in the meantime contact seller and tell him you have not receive your parcel. He could call China Post to find out if they is more information about your parcel.

Hope this help.
screen0
Newbie
Posts: 7
Post Re: Package to POLAND stuck
on: November 16, 2016, 17:26
New Topic

Isn't it not to much for parcel to go from china to poland THAT much time?
int077
Pro
Posts: 7760
Post Re: Package to POLAND stuck
on: November 16, 2016, 18:04
New Topic

1. If you feel that the parcel is lost or misplace, just open a dispute now to get your money back.

Hope this help.
screen0
Newbie
Posts: 7
Post Re: Package to POLAND stuck
on: November 16, 2016, 18:39
New Topic

It is to late to open a dispute unfortunately because it is already a replacement parcel so i cannot open a dispute here ;(((
int077
Pro
Posts: 7760
Post Re: Package to POLAND stuck
on: November 16, 2016, 18:47
New Topic

1. How did you pay for the parcel credit card, PayPal etc.. You could go that way to open a dispute.

Hope this help.
screen0
Newbie
Posts: 7
Post Re: Package to POLAND stuck
on: November 17, 2016, 11:06
New Topic

It's like I've got original parcel from aliexpress but it arrived destroyed then after the conversation with the company they told me that they will send me a new one and asked me to cancel a dispute that i've already oppened. I've trusted them and now I'm waiting more than 3 months to finally get that screen. Thats horrible experience. I am trying to speak with support center from aliexpress.. They say all the time that i need to wait 7-10 days for e-mail from them and nothing happens eeeh.
Is there anything that I can do?
screen0
Newbie
Posts: 7
Post Re: Package to POLAND stuck
on: November 17, 2016, 11:06
New Topic

I am afraid that I lost money, time and screen eeh
int077
Pro
Posts: 7760
Post Re: Package to POLAND stuck
on: November 17, 2016, 11:19
New Topic

1. You did not answer the question about your payment for the screen, was it by credit card, PayPall etc..

2. You could go that way to get reimburse for the product that you have not receive.

3. Other then that, nothing else you can do.

Hope this help.
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