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Author Topic: Not an update for weeks
KralMurat
Newbie
Posts: 3
Post Not an update for weeks
on: January 3, 2017, 11:41
New Topic

Hello, my tracking number is RF436351367CN and something going wrong about this order. I don't know why but it seems that there's many entry in Shenzhen exchange bureau, and for almost a month, there's no tracking info update.

What do you think it may be? Is my package lost?

int077
Pro
Posts: 7760
Post Re: Not an update for weeks
on: January 3, 2017, 15:48
New Topic

1. This is the tracking of your parcel:
Number: RF436351367CN
Package Status: In Transit
Destination Country: Turkey
2016-12-08 15:53 China (Abroad), track your shipment was shipped out of the country (out), The item was forwarded to the destination country (Otb)
2016-11-17 17:51 China (Abroad), track your shipment s activity, Receive the item from the customer (Otb)
Origin Country: China
2016-12-08 13:50 The Shenzhen Exchange Bureau, have been exported directly
2016-12-08 13:49 The Shenzhen Exchange Bureau, have been exported to open
2016-12-06 10:00 The Shenzhen Exchange Bureau, have been exported directly
2016-12-06 10:00 The Shenzhen Exchange Bureau, have been exported directly
2016-12-06 09:59 The Shenzhen Exchange Bureau, have been exported to open
2016-11-18 14:57 The Shenzhen Exchange Bureau, have been exported directly
2016-11-18 03:21 The Shenzhen Exchange Bureau, have been exported to open
2016-11-17 21:30 Shenzhen international bulk mail processing center,
2016-11-17 18:18 Shenzhen international bulk mail processing center has been receiving and sending
2016-11-15 13:58 Electronic information has been received
2016-11-15 13:57 Electronic information has been received
======================================
Powered by http://www.track-chinapost.com

2. Your parcel tried on different occasion to depart from China but there was no room on the aircraft for the mail bag, that is why you have so many Shenzhen Exchange Bureau.

3. Here is another tracking showing you exactly that:
International Mail# RF436351367CN Tracking Result
Summary
Tracking number Origin Destination Status
RF436351367CN CHINA TURKEY On route
History Detail
Local date/time Activity Location Remarks
17-Nov-2016 17:51 Received by Post Office 51810302
18-Nov-2016 16:48 Departure export customs SHENZHEN
06-Dec-2016 10:03 Departure export customs SHENZHEN
06-Dec-2016 10:27 Departure export customs SHENZHEN
06-Dec-2016 15:12 Departure export customs SHENZHEN
06-Dec-2016 21:35 Departure export customs SHENZHEN
08-Dec-2016 15:53 Departure export customs SHENZHEN

4. So now your parcel is On Route/In transit to your country Turkey. Please make sure you still have buyer's protection on your parcel and you might want to advise your seller that you did not receive your parcel so far.

5. You should possibly wait maybe another 1 or 2 weeks.

Thanks.

KralMurat
Newbie
Posts: 3
Post Re: Not an update for weeks
on: January 12, 2017, 18:08
New Topic

Normally how long does it take after departure? It's more than a month after last update. And there's still no update after all. If it's shipped by air. It should be in Turkey in a couple of days right?

int077
Pro
Posts: 7760
Post Re: Not an update for weeks
on: January 13, 2017, 00:19
New Topic

Quote from KralMurat on January 12, 2017, 18:08
Normally how long does it take after departure? It's more than a month after last update. And there's still no update after all. If it's shipped by air. It should be in Turkey in a couple of days right?

1. Parcels most of the time don't fly directly to the country, the might be doing this:

Multi-hop routing:
Routing is a whole separate matter, but suffice it to say that “lowest cost” tends to win out over “fastest speed”. Mail shipments may transit many countries enroute to their destination.

2. If by 18 Jan you can not see any new tracking of your parcel on the Turkey Post site, then just open a dispute.

Thanks.

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