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Author Topic: Need help ! Please
SINISA
Newbie
Posts: 3
Post Need help ! Please
on: October 31, 2016, 08:24
New Topic

Hello! Please could you help me clarify what is gonig on with my package? This is latest info on my package: 2016-10-18 14:45 China, GUANGZHOU, Send item abroad (EDI-received)...and since then I am not able to track my item anymore?Tried to contact the seller but without any help..Tracking number is:RB830132829CN...I would appriciate any type of help or info about whereabouts of my item...Thank You. My email is : [email protected]

int077
Pro
Posts: 7760
Post Re: Need help ! Please
on: October 31, 2016, 13:24
New Topic

1. This is the tracking I found:
Number: RB830132829CN
Package Status: In Transit

Destination Country: Croatia
2016-10-18 14:45 China, GUANGZHOU, Send item abroad (EDI-received)
2016-10-17 17:55 China, GUANGZHOU, Insert item into bag (Otb)
2016-10-14 10:33 China, 51015001, Receive item from customer (Otb)

Origin Country: China
2016-10-17 09:07 Exchange Bureau in Guangzhou, have been exported directly
2016-10-16 10:26 Exchange Bureau in Guangzhou, have been exported to open
2016-10-14 17:36 Guangzhou duobaolu post office, left, the next station "Terminal of Guangzhou"
2016-10-14 11:50 Guangzhou duobaolu Post Office
2016-10-14 10:33 Guangzhou duobaolu post office, has received send
Powered by http://www.track-chinapost.com

2. So according to the above tracking your parcel is On Route to Croatia. Now it's up to Croatia Post to scan your parcel to get it to the Croatia Customs Office for clearance.

3. According to the above tracking, your parcel is fine, you just need to wait for it and track it on the Croatia Post site for any new movement.

4. If by the 10 Nov you have not receive your parcel contact seller to tell him. If he does not respond, then open a dispute for not receiving your parcel to get your money back.

Hope this help.

SINISA
Newbie
Posts: 3
Post Re: Need help ! Please
on: October 31, 2016, 14:07
New Topic

Thank You!..

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