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Author Topic: My parcel is lost
Arya
Newbie
Posts: 3
Post My parcel is lost
on: September 9, 2015, 06:54
New Topic

Dear all, I am waiting for a parcel that was mailed July and according to China post tracking system, has left Beijing on 2015/10/07

However, after two months it's still not here and according to the Bulgarian posts, no one contacted them about this parcel. When I check in the tracking system, the destination country is not listed. So I have information that the parcel left Beijing, but no destination whatsoever.
The parcel is mostly schoolbooks that I really need.
I have the receipt and there the destination is clearly written, but it's not marked online. Please advise :(

mebaali
Advanced
Posts: 66
Post Re: My parcel is lost
on: September 9, 2015, 07:04
New Topic

Without providing your package's tracking number, none of us will be able to provide you any kind of help.
Arya
Newbie
Posts: 3
Post Re: My parcel is lost
on: September 9, 2015, 07:05
New Topic

Sorry, it is CP237293736CN .

mebaali
Advanced
Posts: 66
Post Re: My parcel is lost
on: September 9, 2015, 07:12
New Topic

CP237293736CN is a surface mail's tracking number. Your package's last known status is as follows "2015-07-10 12: 47: 00.0 Beijing Transit Station export customs cleared"

Once shipped out of China, it is not possible to track these till it reaches your destination's foreign post office/customs office.

BTW, Surface mails are usually a cheaper option for the sellers who are shipping heavy items. These are also notoriously pretty slow in their delivery time. So it might take 2 to 4 months to reach your destination.
Arya
Newbie
Posts: 3
Post Re: My parcel is lost
on: September 9, 2015, 07:20
New Topic

Thanks for the prompt reply, but my issue is that the destination country is not listed anywhere. I contacted Bulgaria post and they told me they receive notice for every parcel the moment it gets mailed, however they haven't about this one.
I don't have a problem waiting as long as I know it will arrive eventually. But it says it left Beijing, but where to?
mebaali
Advanced
Posts: 66
Post Re: My parcel is lost
on: September 9, 2015, 07:24
New Topic

It must be in the middle of international waters, I guess. As soon as it reaches your country, you will start seeing the status update of your package changing.

If possible, contact the seller and query the same (also ask him/her to extend the buyer protection period)
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