Quote from spalm8 on January 6, 2017, 07:56
Hi, thanks

But its normal that ChinaPost loses packeges? I pay with Visa.

How can i make a claim with ChinaPost?

1. I said to you on another post, lost or misplace.

2. If you would had a good seller responding to you contact, then he would have been able to call China Post and find out about the parcel. But because you seller is not responding nothing is happening.

3. You don't and can't claim nothing to China Post. You need to contact your credit card Visa and tell them your story about your parcel. Provide then will all necessary info that they ask and they will investigate.

4. They can reverse the charge that you paid for the shoes you bought. That is the way it should be done.

5. The seller will not be happy but that it.

Thanks.

Quote from spalm8 on January 13, 2017, 08:57
Hi

tracking the order today, it has a new information. Can you help me with this? What it means?

Thanks

1. This is the tracking you are referring to:
2017-01-13 09:55:44.0 Guangzhou Transit Station import customs scan

2. It mean that parcel is coming to China possibly going back to your seller.

3. This might help you:

What does “Import Customs Scan” mean?

Thanks.