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Author Topic: My order never arrive. Help me!!!
spalm8
Newbie
Posts: 8
Post My order never arrive. Help me!!!
on: January 5, 2017, 09:53
New Topic

I order some shoes from a chinese company.

They send me the order number for ChinaPost, but im waiting since 15.11.2016

The tracking number is RS254777368CN. From China To Portugal.

My last info is: 2016-11-15 23:38 Guangzhou Terminal, leave the

Can some one help me with this?

Thanks

int077
Pro
Posts: 7760
Post Re: My order never arrive. Help me!!!
on: January 5, 2017, 13:03
New Topic

1. I have the same info has you. Your parcel has been to long on the road either it's lost or misplace.

2. May I suggest you contact seller and tell him you have not receive your parcel. Or you could open a dispute for non reception of parcel.

Thanks.

spalm8
Newbie
Posts: 8
Post Re: My order never arrive. Help me!!!
on: January 5, 2017, 15:48
New Topic

hi
the seller is not responding ro my emails.
how can i open a dispute for non recept parcel?

int077
Pro
Posts: 7760
Post Re: My order never arrive. Help me!!!
on: January 5, 2017, 16:00
New Topic

1. On what site did you buy your article?

Thanks.

Ronny2712
Newbie
Posts: 1
Post Re: My order never arrive. Help me!!!
on: January 5, 2017, 20:45
New Topic

Please can you confirm when si the delivery of this purchase RO100168406CN

int077
Pro
Posts: 7760
Post Re: My order never arrive. Help me!!!
on: January 5, 2017, 20:58
New Topic

Quote from Ronny2712 on January 5, 2017, 20:45
Please can you confirm when si the delivery of this purchase RO100168406CN

1. This is the tracking of your parcel, it's arrive in your country Mexico, you should call Mexico Post to find out about your parcel:

China Post Register Air Mail Tracking System
Parcel No.RO100168406CN tracking result
2016-11-09 23:01:13.0 Electronic Data Received
2016-12-01 14:15:31.0 合肥大宗center received
2016-12-01 16:15:05.0 合肥大宗center customs scan
2016-12-01 16:46:27.0 leaving 合肥大宗center ,next station 合肥center
2016-12-03 09:17:33.0 合肥Transit Station export security scan
2016-12-03 10:28:08.0 合肥Transit Station export customs scan (domestic transit )
2016-12-05 22:20:56.0 Beijing Transit Station export security scan
2016-12-06 09:23:02.0 Beijing Transit Station export customs cleared
2016-12-06 23:23:00.0 arrive Beijing Airport
2016-12-06 23:27:14.0 leaving Beijing Airport going to next airport/seaport
2016-12-20 11:29:00.0 arrive Mexico Mexico City AEREO Transit Station

2. Here is another tracking of your parcel:
Number: RO100168406CN
Package Status: In Transit

Destination Country: Mexico
2016-12-20 14:12 Office operational BJ REG IMP, CDMX, in transit to destination
2016-12-20 11:30 MEXICO, in area of Exchange int. in the country destination, prior custom
2016-12-01 14:15 CN, deposit of the customer

Origin Country: China
2016-12-20 11:29 Mexico Mexico City, AEREO, reaching Exchange Bureau
2016-12-06 23:27 Beijing airport terminal, left hand navigation
2016-12-06 23:23 Beijing airport terminal, arrival
2016-12-06 09:23 Exchange Bureau in Beijing, has been exported
2016-12-05 22:20 Exchange Bureau in Beijing, have been exported to open
2016-12-03 10:28 Hefei transit Bureau, have been exported to each other (internal transit)
2016-12-03 09:17 Hefei transit Bureau, have been exported to open
2016-12-01 16:46 Bulk processing center in Hefei, away, the next stop "Center of Hefei"
2016-12-01 16:15 Bulk processing center in Hefei, sealing
2016-12-01 14:15 Bulk processing center in Hefei has been accepted
2016-11-09 23:01 Electronic information has been received
======================================
Powered by http://www.track-chinapost.com

3. In case you are wondering what the last tracking is meaning:
Oficina Operativa BJ REG IMP, CDMX, En tránsito hacia destino

Tu paquete está en proceso de clasificación en una oficina operativa. Una vez que termine será puesto en tránsito al destino final.

Thanks.

spalm8
Newbie
Posts: 8
Post Re: My order never arrive. Help me!!!
on: January 5, 2017, 22:56
New Topic

hello

i have made my purchase/buy in this site

http://www.christianloubouttinnuksale.com/

int077
Pro
Posts: 7760
Post Re: My order never arrive. Help me!!!
on: January 5, 2017, 23:38
New Topic

Quote from spalm8 on January 5, 2017, 22:56
hello

i have made my purchase/buy in this site

http://www.christianloubouttinnuksale.com/

1. How did you pay for the article you bought:

We currently accept Credit Card (Visa and MasterCard), West Union, HSBC and Money Gram.

2. If you paid with Visa or Master card, you should call the credit card company and tell then that you order a product, it was mail, but after 59 days you still have not receive the parcel.

Here is the tracking to show them:
China Post Register Air Mail Tracking System

Parcel No.RS254777368CN tracking result
2016-11-08 15:46:19.0 中山city Post Office parcel 集邮局commerical parcel 广告公司 received
2016-11-08 17:47:27.0 中山city Post Office parcel 集邮局commerical parcel 广告公司 customs scan
2016-11-08 19:12:05.0 leaving 中山city Post Office parcel 集邮局commerical parcel 广告公司 ,next station 中山
2016-11-09 17:11:16.0 Guangzhou Transit Station export security scan
2016-11-09 18:06:38.0 Guangzhou Transit Station export customs cleared
2016-11-15 23:10:00.0 arrive Guangzhou Airport
2016-11-15 23:38:17.0 leaving Guangzhou Airport going to next airport/seaport

Or this one:
RS254777368CN
China Portugal 离开【广州航站】交航,2016-11-15 23:38
Transit (59Days)

Summary Copy

Destination Country - Portugal: (351) 707262626 Go to official website
2016-11-09 18:06,International dispatch, GUANGZHOU
2016-11-08 15:46,Acceptance by the Post Services, Non-defined location

Origin Country - China: 86 20 11185 Go to official website [email protected]
2016-11-15 23:38,From "Guangzhou Terminal" routes
2016-11-15 23:10,Reach the "Guangzhou Terminal"
2016-11-09 18:06,"Exchange Bureau in Guangzhou" has been exported,
2016-11-09 17:11,"Exchange Bureau in Guangzhou" has been exported open,
2016-11-08 19:12,Leave the "Zhongshan City Post Office letter philatelic mail advertising company" next stop "Zhongshan"
2016-11-08 17:47,"Zhongshan City Post Office letter philatelic mail advertising company",
2016-11-08 15:46,"Zhongshan City Post Office letter philatelic mail advertising company" you've got mail,

Thanks

spalm8
Newbie
Posts: 8
Post Re: My order never arrive. Help me!!!
on: January 6, 2017, 07:56
New Topic

Hi, thanks

But its normal that ChinaPost loses packeges? I pay with Visa.

How can i make a claim with ChinaPost?

spalm8
Newbie
Posts: 8
Post Re: My order never arrive. Help me!!!
on: January 6, 2017, 07:56
New Topic

Hi, thanks

But its normal that ChinaPost loses packeges? I pay with Visa.

How can i make a claim with ChinaPost?

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