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Author Topic: LZ178215302CN
Michel945
Newbie
Posts: 3
Post LZ178215302CN
on: April 24, 2018, 12:48
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Hello, I have ordered a package at the shop DHGate and received a fake shipment number from the seller. This states that the package has been delivered. Now I need proof for DHGate that the package was not addressed to me. How do I get to the recipient's address?
chinapostv-
olunteer
Administrator
Posts: 46764
Post Re: LZ178215302CN
on: April 24, 2018, 17:55
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you can not know receiver address. you should open dispute to dhgate and explain that you did not get the parcel.
Michel945
Newbie
Posts: 3
Post Re: LZ178215302CN
on: April 24, 2018, 18:08
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I have already opened a dispute with DHGate, they said that I have to prove that I have not received the package. They only see the status, which says that it is delivered. It would be enough for me that it was not addressed to me.
Michel945
Newbie
Posts: 3
Post Re: LZ178215302CN
on: April 25, 2018, 17:28
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Today I contacted the German Post by phone. They told me that the shipment LZ178215302CN is not a parcel, but a registered letter. This is interessting, because in a registered letter does not fit the thing i have ordered.
About the recipient, the German Post could not provide information, since it is probably still at the customs.
Can you give me the proof , that the shipping is only an registered letter ?
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