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Author Topic: Is my parcel lost?
julia.kirs-
tya
Newbie
Posts: 3
Post Is my parcel lost?
on: August 23, 2017, 19:24
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I made an order in June. And the latest update at tracking web-site is
2017-06-30 | 20:59:49.0 | Electronic Data Received.

Tracking number is RF781294726CN.

And no more information. I called to local post office and they don't know about my parcel also. Customer doesn't answer to this question too.

Could you help me, please?
Best regards.
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Is my parcel lost?
on: August 23, 2017, 20:41
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RF781294726CN seems to be lost. Normally parcel should arrive Ukraine in 5 weeks. you'd better open dispute to seller for refund.
julia.kirs-
tya
Newbie
Posts: 3
Post Re: Is my parcel lost?
on: August 23, 2017, 21:04
New Topic

Ok. Thank you very much.

May be you can advice what I should do if seller doesn't want to answer messages because dispute in AliExpress is already closed?
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Is my parcel lost?
on: August 23, 2017, 21:39
New Topic

Try to tell seller to give solution in friendly way. Tell him if you can not get response, you will leave negative feedback against him. Since you did not claim refund in time, this is the only way you can try to solve the problem.
julia.kirs-
tya
Newbie
Posts: 3
Post Re: Is my parcel lost?
on: August 23, 2017, 21:46
New Topic

Ok. Thank you very much again.

I'm so pleased to have so friendly discussion with you!
Bodakklack
Newbie
Posts: 2
Post Re: Is my parcel lost?
on: August 24, 2017, 06:25
New Topic

Tracking number is LM529322703CN . My package has been stuck at the dispatch center for about 2 weeks. Is my package lost or stuck?
sivla56
Newbie
Posts: 1
Post Re: Is my parcel lost?
on: August 24, 2017, 07:08
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I need help with my parcel, my tracking number is 67031126465. last update was 2017-07-02 15:35:40.0 leaving China Post Group 无锡city parcel process center ，next station 无锡center. is it missing?

is my item lost? My tracking number is 67031126465 it was stuck since July at the centre.

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Is my parcel lost?
on: August 24, 2017, 08:32
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67031126465 is china post ordinary parcel. This is a slow and cheap service for low value item. China Post will not scan and update its status after it left first post office. so you can not see new status and know where it is now. china pot ordinary parcel might take 4 to 8 weeks to reach your country.
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Is my parcel lost?
on: August 24, 2017, 08:33
New Topic

Quote from Bodakklack on August 24, 2017, 06:25
Tracking number is LM529322703CN . My package has been stuck at the dispatch center for about 2 weeks. Is my package lost or stuck?

2 weeks is still ok. shipping time to canada might take 2 to 4 weeks.
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