1. You can call here:
Origin Country - China Post: 86 20 11185
or here:
86 20 11183

2. China Post does not answer E Mail, you can go also to any China Post Office and talk to the supervisor and ask all the questions you would like.

Hope this help.

Quote from borbelyg on November 1, 2016, 12:54
Hello, I would like to ask help in my problem!
I posted a pack at 22.08.2016 From Hungary to China. But the pack isn't arrived yet.
The track number is RR292032651HU
The China Tracking Systems write the following message: Shanghai Transit Station export customs cleared. I don't understand what is the problem with it. Can you help me?

1. This is the full tracking of the arcel:
China Post Register Air Mail Tracking System
Parcel No.RR292032651HU tracking result
2016-07-05 15:48:00.0 Hungary received
2016-07-06 18:39:00.0 leaving Budapest
2016-07-07 03:18:00.0 Budapest export customs cleared
2016-07-11 09:56:03.0 Beijing Transit Station import customs scan
2016-07-11 15:23:07.0 Beijing Transit Station import customs cleared (domestic transit )
2016-07-16 09:50:42.0 Shenzhen Transit Station import customs scan
2016-07-16 14:15:45.0 Shenzhen Transit Station import customs cleared (domestic transit )
2016-07-18 10:45:50.0 arrive 投递红荔 delivery office
2016-07-18 15:17:45.0 投递红荔 attempt delivery
2016-08-22 13:43:17.0 arrive 投递红荔 delivery office
2016-08-22 13:45:18.0 投递红荔 已rejected
2016-08-22 13:45:18.0 Shenzhen city 红荔投递station received
2016-08-22 17:27:08.0 Shenzhen city 红荔post dept. customs scan
2016-08-22 17:33:48.0 leaving Shenzhen city 红荔post dept. ，next station Shenzhen center
2016-08-23 09:41:06.0 Shenzhen Transit Station export security scan ,remark (16,21)
2016-08-23 10:57:29.0 Shenzhen Transit Station export customs scan (domestic transit )
2016-08-27 09:44:42.0 Shanghai Transit Station export security scan ,remark (16,21)
2016-08-27 14:38:49.0 Shanghai Transit Station export customs scan (domestic transit )
2016-08-30 09:47:44.0 Shanghai Transit Station export security scan ,remark (16,21)
2016-08-30 14:48:37.0 Shanghai Transit Station export customs cleared

2. I can not say exactly what happen but it seems that the parcel was never deliver and never pick up by the recipient of the parcel:
2016-07-18 10:45:50.0 arrive 投递红荔 delivery office
2016-07-18 15:17:45.0 投递红荔 attempt delivery
2016-08-22 13:43:17.0 arrive 投递红荔 delivery office
2016-08-22 13:45:18.0 投递红荔 已rejected

3. Now the parcel is returning back to you:
2016-08-30 14:48:37.0 Shanghai Transit Station export customs cleared

4. If you have not receive the parcel ask Hungary Post to do an investigation.

Hope this help.