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Author Topic: stucked parcel RS285559368CN
kkolch
Newbie
Posts: 4
Post stucked parcel RS285559368CN
on: November 24, 2016, 09:01
New Topic

Hello,

Could somebody help me with my parcel RS285559368CN. Help me locate the parcel and when is it likely to arrive in Bulgaria. From more than 10 day status is not updated. I am using several tracking web site (17track, trackitonline.ru, etc.) some of them are showing different statuses, which confuse me additionally.
This parcel was supposed to come from 3 to 7 working days by the seller, which obviously is a lie and he is a cheater. I only want to know shall I got it ever.
I got impression that the item is sent to Bulgaria but then it was return to Guangzhou Terminal, is it like this?
If something is missing as information how can I provide it?

I highly appreciate your help and time spend.
int077
Pro
Posts: 7760
Post Re: stucked parcel RS285559368CN
on: November 24, 2016, 15:09
New Topic

1. Your parcel left China for Bulgaria:

Leave [Guangzhou] TAC Air Terminal
2016-11-01 12:20:53

2. China Post Airmail Parcel Estimate Arrival Time for your country can be found here:
http://track-chinapost.com/China_Post_Arrival_Time_Stat.php

3. If by 08 Dec you have not receive your parcel, then just open a dispute. To me your parcel is fine, you just need to continue to track it on the Bulgarian Post Site and other sites for any new movement.

Hope this help.
kkolch
Newbie
Posts: 4
Post Re: stucked parcel RS285559368CN
on: January 5, 2017, 11:48
New Topic

Dear Sir,

I did not received my parcel still RS285559368CN. It was sent on 1st of November 2016.
Can you guide me how I can create a dispute? What will follow after I submit a dispute, is there any chance to receive the items or I should consider it as lost?

Thank you very much for your help.
Krasimira
int077
Pro
Posts: 7760
Post Re: stucked parcel RS285559368CN
on: January 5, 2017, 13:59
New Topic

1. May I suggest you contact your seller and tell him you have not receive your parcel, and try to have an arrangement with him.

Thanks.
kkolch
Newbie
Posts: 4
Post Re: stucked parcel RS285559368CN
on: January 17, 2017, 08:25
New Topic

Dear Sir,

I have contacted the seller and after one week he replied he will not refund me and the parcel is sent to the address I have provided. Unfortunately it became obvious that the seller is untrustworthy and unreliable seller.
How I can submit a dispute to China Post? What can be done to receive the parcel? is it finally lost? I there a way to check to which address the items are sent?
Thanks for your support.
Krasimira
chinapostv-
olunteer
Administrator
Posts: 46757
Post Re: stucked parcel RS285559368CN
on: January 17, 2017, 10:03
New Topic

Quote from kkolch on January 17, 2017, 08:25
Dear Sir,

I have contacted the seller and after one week he replied he will not refund me and the parcel is sent to the address I have provided. Unfortunately it became obvious that the seller is untrustworthy and unreliable seller.
How I can submit a dispute to China Post? What can be done to receive the parcel? is it finally lost? I there a way to check to which address the items are sent?
Thanks for your support.
Krasimira

if you purchased from marketplace such as ebay/aliexpress/amazon, you can open dispute to market place and claim refund
kkolch
Newbie
Posts: 4
Post Re: stucked parcel RS285559368CN
on: January 17, 2017, 10:53
New Topic

OK. What about the status of the parcel? Is it lost? Is there a way to check to which address the items are sent and where exactly is?
int077
Pro
Posts: 7760
Post Re: stucked parcel RS285559368CN
on: January 17, 2017, 14:52
New Topic

Quote from kkolch on January 17, 2017, 10:53
OK. What about the status of the parcel? Is it lost? Is there a way to check to which address the items are sent and where exactly is?

1. This is the tracking of your parcel:
Number: RS285559368CN
Package Status: Expired

Destination Country: Bulgaria
2016-10-29 23:10 CHINA, GUANGZHOU, Send item abroad (EDI-received) sending Out. shipment abroad

Origin Country: China
2016-11-09 01:33 Guangzhou Terminal, leave the
2016-11-09 01:33 Guangzhou Terminal, left hand navigation
2016-11-01 12:20 Guangzhou Terminal, left hand navigation
2016-11-01 12:14 Guangzhou Terminal, arrival
2016-10-31 12:51 Guangzhou Terminal, arrival
2016-10-29 12:05 Guangzhou Terminal, arrival
2016-10-28 10:43 Exchange Bureau in Guangzhou, have been exported directly
2016-10-27 15:19 Exchange Bureau in Guangzhou, have been exported to open
2016-10-26 22:53 Foshan philatelic post office letter, left, the next station "South China Sea"
2016-10-26 14:11 Foshan philatelic post office letter, letter
2016-10-26 13:16 Foshan philatelic post office communications, has received send
======================================
Powered by http://www.track-chinapost.com

2. Either the parcel is lost or misplace.

3. There is no way to check the address of the parcel that was sent to and where exactly is the parcel.

4. Your parcel could be either still in China or in Bulgaria incoming inbound warehouse (Customs control) waiting to be view by the Bulgaria Customs Officer.

Thanks.
habdel
Newbie
Posts: 1
Post Re: stucked parcel RS285559368CN
on: January 18, 2017, 04:33
New Topic

Hello, I have my trackin number but when I put it in the website ems it tells me that the information is not available. The seller sent me the order 5 days ago and I would like to know if it will come or not. Thank you for your help

Hello, I have my trackin number but when I put it in the website of ems it say me that the information is not available. The seller sent me the order 5 days ago and I would like to know if it will come or not. Thank you for your help
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