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Author Topic: Stuck parcel
Lenah2010
Newbie
Posts: 1
Post Stuck parcel
on: May 10, 2019, 11:21
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I have been waiting for my parcel to move. It has been stuck since April 10th. The last update says Leave Guangzhou, Guangdong, going to 【WZDM】. Please help me understand where my package could be and how long I could expect to wait. Tracking # US398585007CN
chinapostv-
olunteer
Administrator
Posts: 14411
Post Re: Stuck parcel
on: May 10, 2019, 18:34
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this kind of parcel starting with U is china post ordinary parcel. China Post will not scan and update its status after it left first post office. so you can not see new status and know where it is now.

This is a slow and cheap service for low value item. china post ordinary parcel might take 4 to 12 weeks to reach your country.

If your buyer protection is expiring, you should open dispute to paypal/aliexpress for lost parcel refund. Otherwise keep waiting.
alessioBnB
Newbie
Posts: 1
Post Re: Stuck parcel
on: May 11, 2019, 08:20
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Quote from Lenah2010 on May 10, 2019, 11:21
I have been waiting for my parcel to move. It has been stuck since April 10th. The last update says Leave Guangzhou, Guangdong, going to 【WZDM】. Please help me understand where my package could be and how long I could expect to wait. Tracking # US398585007CN

My package RV866612376CN was scanned exactly with yours and I don't have any information neither. I'm starting to think they got lost 😕

chinapostv-
olunteer
Administrator
Posts: 14411
Post Re: Stuck parcel
on: May 12, 2019, 01:24
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RV866612376CN just arrived Italy customs today. Wait 2 to 3 more days and track the parcel in Italy Post website, it should have new status there.
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