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Author Topic: Parcel stuck in hangzhou
mzhunusov
Newbie
Posts: 3
Post Parcel stuck in hangzhou
on: March 19, 2019, 06:55
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Hi, parcel stuck in Sorting center for 1,5 month,
CP051318124KZ
chinapostv-
olunteer
Administrator
Posts: 13638
Post Re: Parcel stuck in hangzhou
on: March 19, 2019, 08:07
New Topic

http://track-chinapost.com/startairmail.php shows the parcel arrived destination post office in Jinghua and going to delivery office (邮政金华市孝顺支局) on Feb 4. But no update since then. The parcel might have delivery problem or even be lost.

You need ask receiver go to China Post office 邮政金华市孝顺支局 to search the parcel.

mzhunusov
Newbie
Posts: 3
Post Re: Parcel stuck in hangzhou
on: March 20, 2019, 07:16
New Topic

Thanks, what if receiver does not want to go to China post office, any other option to find the parcel?
chinapostv-
olunteer
Administrator
Posts: 13638
Post Re: Parcel stuck in hangzhou
on: March 20, 2019, 07:29
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If receiver does not go to china post, the parcel will be returned to you after free storage time expires.
mzhunusov
Newbie
Posts: 3
Post Re: Parcel stuck in hangzhou
on: March 20, 2019, 07:40
New Topic

Thanks, but if parcel is lost?
chinapostv-
olunteer
Administrator
Posts: 13638
Post Re: Parcel stuck in hangzhou
on: March 20, 2019, 08:20
New Topic

If you purchased insurance when shipping the parcel from your country, then you can start investigation with your post office and claim compensation. Without insurance, you can do nothing.
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