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Author Topic: Package stuck in customs?
lance_
Newbie
Posts: 5
Post Package stuck in customs?
on: February 10, 2018, 17:54
New Topic

Hi everyone,

my package, VV078174636ES it shows me the last state: Shenzhen center import customs cleared (domestic transit ), this what it means? i'm waiting for an attempt to delivery, because paypal will pay me the resolution, it would be possible that the package is going back to spain?

greetings
chinapostv-
olunteer
Administrator
Posts: 46764
Post Re: Package stuck in customs?
on: February 10, 2018, 20:12
New Topic

the parcel seems to have customs clearance problem. You should ask receiver call china post hot line 11185 and try to pickup the parcel.
lance_
Newbie
Posts: 5
Post Re: Package stuck in customs?
on: February 11, 2018, 09:00
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But if i'm sending the package, this part is my responsability or it would be for the receiver
lance_
Newbie
Posts: 5
Post Re: Package stuck in customs?
on: February 17, 2018, 11:44
New Topic

Hello again,
the problem persists, and my local dealer says that the package seems to have passed the customs because it says "cleared customs", this situation how long could remain?
Greetings
chinapostv-
olunteer
Administrator
Posts: 46764
Post Re: Package stuck in customs?
on: February 17, 2018, 19:44
New Topic

normally import processing only takes no more than one week. your parcel must have some problem. ask receiver call china post hot line 11185 and arrange pickup.
lance_
Newbie
Posts: 5
Post Re: Package stuck in customs?
on: February 21, 2018, 13:41
New Topic

but I am the sender, I do not know how I can claim the shipment, i am from spain and destination is china, is there anything i could do? the phone number it's only in Chinese..
lance_
Newbie
Posts: 5
Post Re: Package stuck in customs?
on: February 28, 2018, 18:14
New Topic

Hello again, i am still waiting any movement on that package, it will be any other move on the tracking or it will be the same forever?
chinapostv-
olunteer
Administrator
Posts: 46764
Post Re: Package stuck in customs?
on: February 28, 2018, 18:21
New Topic

if receiver does not call china post , the parcel should be stuck there for a couple of weeks and then return to Spain.
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