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Author Topic: Over 30 days, Help!
katharsis
Newbie
Posts: 2
Post Over 30 days, Help!
on: December 14, 2013, 17:46
New Topic

Hey guys,
I've been patient, but this is starting to get annoying.
Ordered a product from China to Israel:

RB698146508CN

Any information regarding my parcel is appreciated.
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Over 30 days, Help!
on: December 14, 2013, 18:23
New Topic

RB698146508CN was returned by airline on Nov 12. You should file non-receipt dispute as soon as possible. check following post:

China Post Forum
katharsis
Newbie
Posts: 2
Post Re: Over 30 days, Help!
on: December 14, 2013, 18:34
New Topic

Hey and thank you!

So the seller got the product returned to him?
It's funny, i contact him yesterday and he asked me to continue waiting.
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Over 30 days, Help!
on: December 14, 2013, 19:37
New Topic

File a non-receipt dispute as soon possible. Then you can just be relax and wait.

Once the dispute is filed, it becomes seller's duty to contact China Post and get proof that the parcel has been received by recipient. If he can not get proof from China Post, buyer will get refund. Then seller can ask for compensation from China Post.

This procedure can save buyer a lot of time and energy. But you should do it before deadline(paypal deadline is 45 days after payment date, aliexpress is 60 days).
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