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Author Topic: My order didnt arrived
laurabouil-
lard
Newbie
Posts: 2
Post My order didnt arrived
on: January 29, 2018, 11:42
New Topic

Hi,

I didn’t receive my order (number #1103185 / Tracking number: LM112292462CN), I have received an e-mail to inform that the shipment from this order has been delivered. I don’t understand where it has been delivered, could you help me please?

shadowspar
Pro
Posts: 1633
Post Re: My order didnt arrived
on: January 31, 2018, 03:49
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La Poste says it was delivered in Paris on January 11th. If you haven't received it, you should contact them to find out where it was delivered to.

2018-01-11  PARIS 11 PDC1, Distribué
laurabouil-
lard
Newbie
Posts: 2
Post Re: My order didnt arrived
on: February 6, 2018, 08:34
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Thank you for your answer!
It's been more than 15 days so I think they sent it back to you.
Is there any possibility to send it to me again if I pay the shipping fees?
I would really appreciate if yes! :)

shadowspar
Pro
Posts: 1633
Post Re: My order didnt arrived
on: February 6, 2018, 10:48
New Topic

I don't think it's being returned to China; the tracking clearly says Distribué (Delivered). If it was headed back to China the tracking should also reflect that -- you would see tracking events as the parcel left the delivery post office and returned to CDG airport to leave France.

If the parcel is going to be returned, there is no way for the post office to re-send it. You would have to ask your seller to send it again.
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