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Author Topic: item stuck in Wenzhou
alexandrus-
ole
Newbie
Posts: 4
Post item stuck in Wenzhou
on: July 21, 2014, 22:02
New Topic

i order a pair of shoes 60 day;s a go and the seller dosent answer any of my question..what shoud i do?item No is RD197620149CN
RD197620149CN 2014 Received by China Post Wenzhou Romania 2014 06 09 1709
RD197620149CN 2014 Export Security Scan Wenzhou Romania 2014 06 10 1325
RD197620149CN 2014 In Customs-Control warehouse Wenzhou Romania 2014 06 10 1436
RD197620149CN 2014 Import Customs Scan Wenzhou Romania 2014 06 23 0951
RD197620149CN 2014 Import Security Scan Wenzhou Romania 2014 06 23 1002

please help me
chinapostv-
olunteer
Administrator
Posts: 46755
Post Re: item stuck in Wenzhou
on: July 22, 2014, 02:21
New Topic

RD197620149CN was returned to Wenzhou, you can not get it. open a dispute and claim refund asap.
alexandrus-
ole
Newbie
Posts: 4
Post Re: item stuck in Wenzhou
on: July 23, 2014, 13:51
New Topic

i open the dispute on aliespress and the seler wont answer...he accepted the open dispute but that's it..he didnt answer to my question and i told him to refund my money....no answer...what shoud i do??http://tinypic.com/r/id68ly/8 here is the link with the situation from aliespress
EvilWitch
Pro
Posts: 281
Post Re: item stuck in Wenzhou
on: July 23, 2014, 14:41
New Topic

Quote from alexandrusole on July 23, 2014, 13:51
i open the dispute on aliespress and the seler wont answer...he accepted the open dispute but that's it..he didnt answer to my question and i told him to refund my money....no answer...what shoud i do??http://tinypic.com/r/id68ly/8 here is the link with the situation from aliespress

If he accepted your dispute then it's game over, no need to communicate with him any further. You should get refunded from AliExpress in 5 business days after the dispute was accepted.
alexandrus-
ole
Newbie
Posts: 4
Post Re: item stuck in Wenzhou
on: August 5, 2014, 06:13
New Topic

i didnt receive any money back...the seller told me that he refund my money...but on my credit card dosent appear nothing...what shoud i doo?
EvilWitch
Pro
Posts: 281
Post Re: item stuck in Wenzhou
on: August 5, 2014, 07:54
New Topic

It's not the seller's problem because when you open a dispute and the seller accepts, then AliExpress should refund you because the seller never recieved your money in the first place.
You should contact customer service on AliExpress, I heard many people have this issue with AliExpress. But for me I opened a dupute on 3 products and got refunded in 5 business days from AliExpress.

ciaz999
Newbie
Posts: 7
Post Re: item stuck in Wenzhou
on: September 13, 2014, 17:48
New Topic

Hi,

I have two orders RJ142968345CN this is stuck in Export Customs Scan since the last 21 days and RI025241705CN is stuck since over 15 days. they are phone cases and do not have battery. please tell their status.
karamdeep
Newbie
Posts: 5
Post Re: item stuck in Wenzhou
on: July 3, 2015, 03:20
New Topic

Hi,

I have two orders RK186034960CN this is stuck in China, BEIJING, and is stuck since over 26 days. That is only sunglasses. Please tell their status.
karamdeep
Newbie
Posts: 5
Post Re: item stuck in Wenzhou
on: July 3, 2015, 03:38
New Topic

please tell me the status of my order number 44100346781. I can't track this order.
karamdeep
Newbie
Posts: 5
Post Re: item stuck in Wenzhou
on: July 3, 2015, 03:38
New Topic

please tell me the status of my order number 44100346781. I can't track this order.
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