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Author Topic: Desperate for package!!
Bella
Newbie
Posts: 7
Post Desperate for package!!
on: January 16, 2014, 16:50
New Topic

My parcel is taking longer than usual to leave China and I don't understand why. The tracking number is RB958601079CN. This is what I got when I tried to track it:

China Post Parcel No.RB958601079CN Tracking Results
item No. Year Status Location Destination Country Date
RB958601079CN 2014 Received by China Post Zhengzhou SE 20140105 2053
RB958601079CN 2014 Waiting for Customs Scan Zhengzhou SE 20140106 1741
RB958601079CN 2014 In Customs-Control warehouse Zhengzhou SE 20140106 2050
RB958601079CN 2014 Waiting for Customs Scan Zhengzhou SE 20140112 1716
RB958601079CN 2014 In Customs-Control warehouse Zhengzhou SE 20140112 2017

On track-chinapost.com it says "Export package sealed to each other, Zhengzhou international, Sweden"

I paid quite a sum for my product and i am really worried, so please help me find out what's going on??
chinapostv-
olunteer
Administrator
Posts: 46765
Post Re: Desperate for package!!
on: January 16, 2014, 20:21
New Topic

the parcel stuck in Zhengzhou customs over 10 days, normally this means it has problem to pass security check. you should open a dispute asap.

China Post Forum
Bella
Newbie
Posts: 7
Post Re: Desperate for package!!
on: January 17, 2014, 21:35
New Topic

I don't understand, it's just shoes! And I asked the seller about this and he told me to calm down and wait until 30 days have past and this delay is perfectly normal? :(
chinapostv-
olunteer
Administrator
Posts: 46765
Post Re: Desperate for package!!
on: January 18, 2014, 03:04
New Topic

it is not normal. you should follow instruction above and open a dispute to get money back.
broadway
Newbie
Posts: 18
Post Re: Desperate for package!!
on: January 18, 2014, 04:43
New Topic

Golden rule of online shopping:

Don't release the money to the seller unless you get delivery.

Your money is probably on hold in the system until you can confirm delivery on that site or it'll automatically release the funds to the seller when it crosses the delivery days claimed by the seller. Some sellers ask the system for 45 days, some for 60 days.

Open dispute for non-delivery within this date to be on the safe side.
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