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Author Topic: 4 items havnt arrived
cassie
Newbie
Posts: 2
Post 4 items havnt arrived
on: January 13, 2014, 21:45
New Topic

I ordered 5 items from aliexpress at the same time. 1 item has arrived, and the status for the other 4 hasnt changed in weeks. The tracking numbers are:
RR958592332CN
RC153718238CN
RR958592403CN
Just wondering what the hold up is? When i can expect them to arrive in Canada?
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: 4 items havnt arrived
on: January 13, 2014, 21:48
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you can track the status in http://track-chinapost.com/startairmail.php, if the status changes to "sent to airline", then normally you will get it by 2 to 3 weeks.
cassie
Newbie
Posts: 2
Post Re: 4 items havnt arrived
on: January 20, 2014, 16:11
New Topic

Hi there, Its been over 3 weeks and the items are still in Shanghi. I placed my orders months ago, i need these items as soon as possible as i am leaving Canada.
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: 4 items havnt arrived
on: January 20, 2014, 21:25
New Topic

if the parcel was sent to airline 3 weeks ago and you have not got it, you should open a dispute asap. check following post:

How to open dispute and claim refund for fake tracking number and unreceived parcel?
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