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Author Topic: Where is my parcel???
SaraBrem
Newbie
Posts: 2
Post Where is my parcel???
on: August 28, 2017, 18:34
New Topic

Hello,

I have ordered three dresses from the Onlineshop LBShopin in June and two of them arrived but one is still missing. The tracking code says it has been delivered to Berlin-Hohenschönhausen. What does that mean?? Can I pick it up somewhere?
Tracking Code: LM481164161CN
Link to the status of my order: http://www.track-chinapost.com/track.php?code=LM481164161CN

The sender of the package doesn't help because they tell me I probably delivered the wrong address. But the other two dresses arrived correctly??
What can I do? There must be some kind of proof of where the parcel is or who accepted it in Berlin-Hohenschönhausen??
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Where is my parcel???
on: August 28, 2017, 22:02
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the parcel was delivered by Germany Post office in Berlin-Hohenschönhausen. You should contact your local post office for delivery detail.
SaraBrem
Newbie
Posts: 2
Post Re: Where is my parcel???
on: August 29, 2017, 06:10
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I did that. They can't help me. The sender of the package told me to ask DPD but they told me that, since it was delivered by china post, they can't investigate where it is. Everyone is telling me to ask another person.
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Where is my parcel???
on: August 29, 2017, 06:26
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China Post does not have branch in Germany. German Post is the delivery agent of China Post in your country and all China Post parcels are handled and delivered by them. Since Germany Post website shows the parcel was delivered in Berlin-Hohenschönhausen, They must have delivery detail such as receiver's signature. If they don't want to help you, you can file complaint to your government consumer protection authority.
varemaria
Newbie
Posts: 2
Post Re: Where is my parcel???
on: August 29, 2017, 12:20
New Topic

Hi
I make an order at 2017-07-22 and i receive this number EA286867524CN

The latest update that i received was this:
2017-07-26 19:37 CHINA, SEND ITEM ABROAD
Latest Event -- 2017-07-27 03:27 上海市, 离开上海市 发往雅典（经转）

Since the last event i haven't receive any other information and it has been a month since then.
Please can you tell me if you can locate where my package is and how many days they need to arrive in Greece.
Thank you very much for your kind help!!
varemaria
Newbie
Posts: 2
Post Re: Where is my parcel???
on: August 29, 2017, 12:21
New Topic

Quote from varemaria on August 29, 2017, 12:20
Hi
I make an order at 2017-07-22 and i receive this number EA286867524CN

The latest update that i received was this:
2017-07-26 19:37 CHINA, SEND ITEM ABROAD
Latest Event -- 2017-07-27 03:27 上海市, 离开上海市 发往雅典（经转）

Since the last event i haven't receive any other information and it has been a month since then.
Please can you tell me if you can locate where my package is and how many days they need to arrive in Greece.
Thank you very much for your kind help!!
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Where is my parcel???
on: August 29, 2017, 16:45
New Topic

EA286867524CN is EMS parcel which normally should arrive within 2 to 3 weeks. I believe the parcel was lost or stolen during the trip. You should open dispute for refund.
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