I have purchased 3 t-shirts on 24 April 2016. Today is already 6 June 2016. It has been more than a month, but I still haven't received the items. Besides, there is no indication that the shipment has left China. The tracking number clearly shows that the shipment has arrived at Guangzhou airport on 1 May 2016, then, left Guangzhou airport and was sent to airline on the same date. However, on 13 May 2016 the same shipment arrived at Guangzhou airport again, left Guangzhou airport and was sent to airline on the same date. On 15 May 2016 the same process happened again; the same shipment arrived at Guangzhou airport, then, left Guangzhou airport and was sent to airline on the same date. The process repeated again on 29 May 2016, 1 June 2016 and 4 June 2016; the shipment arrived at Guangzhou airport, left Guangzhou airport and was sent to airline on the same date again. So, in total the same shipment arrived at the Guangzhou airport and was sent to airline 6 TIMES during the past one month.

You can track the shipment here: http://track.track-chinapost.com/china-post/RM679884457CN.

Jun 04, 2016 03:55 pm Leaving parcel center【 Guangzhou航站】 Sent to airline China Post

Jun 04, 2016 03:55 pm Arrive airport【 Guangzhou航站】China Post

Jun 01, 2016 03:47 pm Leaving parcel center【 Guangzhou航站】 Sent to airline China Post

Jun 01, 2016 03:07 pm Arrive airport【 Guangzhou航站】China Post

May 29, 2016 04:55 pm Leaving parcel center【 Guangzhou航站】 Sent to airline China Post

May 29, 2016 04:52 pm Arrive airport【 Guangzhou航站】China Post

May 28, 2016 02:23 pm 【 Guangzhou互换局】Export customs cleared China Post

May 15, 2016 07:02 pm Leaving parcel center【 Guangzhou航站】 Sent to airline China Post

May 15, 2016 06:44 pm Arrive airport【 Guangzhou航站】China Post

May 13, 2016 03:23 pm Leaving parcel center【 Guangzhou航站】 Sent to airline China Post

May 13, 2016 10:17 am Arrive airport【 Guangzhou航站】China Post

May 01, 2016 02:21 pm Leaving parcel center【 Guangzhou航站】 Sent to airline China Post

May 01, 2016 01:54 pm Arrive airport【 Guangzhou航站】China Post

Apr 30, 2016 09:55 am【 Guangzhou互换局】Export customs cleared China Post

Apr 30, 2016 08:40 am【 Guangzhou互换局】Export security scan China Post

Apr 24, 2016 07:29 pm【郑州互换局】Export customs scan (domestic transit)China Post

Apr 24, 2016 08:47 am【郑州互换局】Export security scan China Post

Apr 22, 2016 06:04 pm Leaving parcel center【郑州帐单处理中心】， Next stop 【郑州速递】China Post

Apr 22, 2016 05:27 pm【郑州帐单处理中心】Customs scan by parcel center China Post

Apr 22, 2016 03:04 pm【郑州帐单处理中心】Shipment received by parcel center China Post

I have filed a dispute with the seller. It was declined. Then I have forwarded the case for arbitration process with AliExpress. And guess what? It was declined. They ask me to provide proof, in photo form, that I have not received the shipment!!!

Anyone can help/show me how can I provide proof that I did not receive a shipment in photo form? Maybe AliExpress management knows how to do it. Frankly speaking, I don't.

Hi,

I have already asked the seller to check with China post on what's happening at Guangzhou airport. Told the seller that the majority of my shipments that went through Guangzhou airport were facing problems. But as is most of the times, the seller will ignore your messages until when you filed a dispute (since the buyer's protection is nearing an end). The best the seller could do is to extend the buyer's protection time. Don't even bother to spend some time to go check. I have even highlighted the fact that I have even received shipments from purchases made in late May 2016.

The issue is not whether the parcel is there or not. The issue is when could I expect to receive the order? That's the main point.

It has been clearly stated on AliExpress dispute page, if the buyer protection is ending, then, when buyer filed a dispute (because the buyer has not received the orders) then the buyer will be refunded and the seller will be asked to go and collect the shipment from China Post. Clear policy was written. But, they don't even follow policy and rules that they made themselves. And the seller may just extend the protection period and made us buyers to wait helplessly.