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Author Topic: where is my order
varma
Newbie
Posts: 2
Post where is my order
on: December 24, 2015, 11:04
New Topic

Hi team,
i booked on 24th Nov till now i am not received my product.Go through my tracking id it was shipped on 30nov till now not received my product.there is no update on my tracking in status it was showing shipped.how many days to wait for my product.

my tracking id: RK367889343CN

please help it.

Thanks & reagards
varma
chinapostv-
olunteer
Administrator
Posts: 46753
Post Re: where is my order
on: December 24, 2015, 18:28
New Topic

RK367889343CN is still in Suzhou,China. It should be seriously delayed by rush season.

Open dispute to ebay/aliexpress.
varma
Newbie
Posts: 2
Post Re: where is my order
on: December 30, 2015, 11:43
New Topic

after dispute how many days wait for my product
chinapostv-
olunteer
Administrator
Posts: 46753
Post Re: where is my order
on: December 30, 2015, 18:50
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open dispute is to get refund for lost parcel.
Kuenchu71
Newbie
Posts: 5
Post Re: where is my order
on: February 9, 2018, 03:48
New Topic

Hey I have also not got my product till now it’s been more then 3 months and now I need my refund back

I haven’t recived my product till now.its been more then 3 months need refund or send product fast
Kuenchu71
Newbie
Posts: 5
Post Re: where is my order
on: February 9, 2018, 03:49
New Topic

My tracking id RB394000695CN

I haven’t recived my product till now.its been more then 3 months need refund or send product fast
shadowspar
Pro
Posts: 1633
Post Re: where is my order
on: February 9, 2018, 04:22
New Topic

Quote from Kuenchu71 on February 9, 2018, 03:48
Hey I have also not got my product till now it’s been more then 3 months and now I need my refund back

http://track-chinapost.com/startairmail.php?code=RB394000695CN shows only "shipping notice received from seller". Your seller printed out a shipping label but never actually sent you anything. Open a dispute so you can get a refund from them.
KKing86
Newbie
Posts: 1
Post Re: where is my order
on: February 9, 2018, 17:50
New Topic

The last 3 status updates for my order all said “sent to airline”. These status updates were received on Jan 30th, Jan 31st and February 2nd.

It has been over a week since the last update Is it possible to get details on the status of my order?

Tracking number:
RK856127208CN
chinapostv-
olunteer
Administrator
Posts: 46753
Post Re: where is my order
on: February 9, 2018, 18:06
New Topic

Quote from KKing86 on February 9, 2018, 17:50
The last 3 status updates for my order all said “sent to airline”. These status updates were received on Jan 30th, Jan 31st and February 2nd.

It has been over a week since the last update Is it possible to get details on the status of my order?

Tracking number:
RK856127208CN

RK856127208CN did not catch flight space in airline warehouse, that is why its "sent to airline" status repeat 3 times. this is normal. shipping space to Trinidad Tobacco is very limited, you probably need wait 4 to 12 weeks.
shadowspar
Pro
Posts: 1633
Post Re: where is my order
on: February 9, 2018, 18:07
New Topic

Multiple "sent to airline" messages like this usually happen when there's limited shipping space available to your country. If a parcel dispatch is given to the airline, but then handed back to China Post because there's no space left for it, this is what it looks like in tracking. Every "sent to airline" is a new attempt to send the parcel out of China.

In this case, since there are no more "sent to airline" after February 2nd, your parcel should have successfully left China on that day. :)

Transit time to Trinidad & Tobago tends to be about 40 days. While the parcel is in transit, there won't be any more updates (nobody can scan it); the next update comes when the parcel arrives in your country and TT Post scans it.
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