Initial status-------------

RC916388684CN stuck for 6 days in customs warehouse.

checked in the website

http://track-chinapost.com/startairmail.php

today 21 st may when i checked in alixpress.com wesite it shows

RC916388684CN

Status:
Frozen Orders

i chatted with live chat messanger they told me

For your concerns about Order 62014499148792 , please note that the transaction for this order has been frozen since the supplier concerned is suspected of fraudulent business activities.

If the seller has already claimed the case, our Trade Security Team will follow up the case within 7-14 business days and you can sign in your account to check the order status.

if the seller does not respond the case within the 7 business days, the refund will be made to your original account that you purchase.

final status----------

alixpress suddenly changed status of RC916388684CN from frozen order to the seller has shipped your order.

they also send me a email that they contacted the seller and he responded so they made change in order status.

e-mail exactly is

Your order has been unfrozen

Based on the supplier’s evidence, we have decided to unfreeze Order You may proceed with the transaction.
AliExpress strives to continuously improve our trading environment. Thank you for your understanding and continued support.

Sincerely,
AliExpress Trade Security Department

but tracking status in

http://track-chinapost.com/startairmail.php

has not changed since 8 th may

in alixpress website it gives only one option open dispute

what should i do right now should i wait for some days or should i open dispute

please help me

thank you.

I got my parcel in 17 days.
Seller shipped it on 6th may and yesterday 23rd may. I got it!!
He had not given me the tracking number but still i got it in 17 days.
Another 2 more parcel to come, which was booked on different dates!