China Post Forum

Welcome Guest 

Show/Hide Header

Welcome Guest, posting in this forum requires registration.





Pages: [1]
Author Topic: How to locate my package
jkron
Newbie
Posts: 3
Post How to locate my package
on: March 3, 2021, 18:25
New Topic

My China Post tracking number tells me that the package arrived in the United States back in September 2020. Now how do I figure out where it is from here? I thought Covid was delaying my package but now I believe that I will no longer receive it. My tracking number is AS426214185CN.

chinapostv-
olunteer
Administrator
Posts: 46469
Post Re: How to locate my package
on: March 3, 2021, 19:14
New Topic

the parcel has no delivery info since Sept 2020. Almost 6 months passed, if you haven't got it, it must be lost.

You have to open dispute to seller for lost parcel refund.

jkron
Newbie
Posts: 3
Post Re: How to locate my package
on: March 4, 2021, 18:14
New Topic

Thank you. Unfortunately it is passed the point of a lost parcel refund being an option. I thought there was just a COVID delay so I let it drag out for too long. I guess I'm wondering what happens to the package when it arrives in the United States like mine did. Does it get assigned a new USPS tracking number? Does it get dropped off at a USPS facility? The most recent tracking is so vague when I translated it and just states "arrived in United States" but doesn't go into detail. I wish I had a new tracking number with USPS that I could open a case with USPS for missing package search. Thanks again.

chinapostv-
olunteer
Administrator
Posts: 46469
Post Re: How to locate my package
on: March 4, 2021, 20:12
New Topic

you need to open dispute to paypal/aliexpress whichever you paid money to, not to USPS.

jkron
Newbie
Posts: 3
Post Re: How to locate my package
on: March 5, 2021, 04:30
New Topic

It was free shipping on an eBay item. I paid the price of the item and that is all but this was back in September/October 2020 so I can't open a case with my seller. Paypal was just the middle man for the transaction so they wouldn't really have anything to do with it. What is aliexpress? My order was shipped through Economy Shipping from China/Hong Kong/Taiwan to Worldwide with China Post. I feel like I need to open a case with China Post for a missing package but it is unclear how to do that from the United States.

chinapostv-
olunteer
Administrator
Posts: 46469
Post Re: How to locate my package
on: March 5, 2021, 05:02
New Topic

Unfortunately you are receiver not shipper. Only shipper can claim compensation from China Post.

The best way for you is to open dispute to ebay/paypal and claim refund.

The resolution logic of lost parcel is like this: After you open dispute to paypal/ebay, paypal will ask seller to provide proof that the goods has been received by buyer. If seller can not find proof, buyer will get refund.

Note, IT IS SELLER'S BURDEN (DUTY) to prove that the goods has been successfully delivered to you. Buyer no need to prove that you do not get the goods.

On the other hand, It is seller's responsible to deal with China Post. So you no need care too much about the their dealing result. No matter seller can get compensation or not, you will get refund from ebay/paypal.

Hope this is clear to you.

Pages: [1]