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Author Topic: Package missing?
thegh0sts
Newbie
Posts: 2
Post Package missing?
on: August 16, 2015, 07:15
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I had something sent july 23 and it has been 3 weeks with no status updates.

RI473452135CN

It was scheduled to arrive on the 18th but nothing.
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Package missing?
on: August 16, 2015, 17:32
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normally parcel status will freeze for 2 to 4 weeks after it left china. you can wait one or two more weeks and track again. if still same thing, you should open dispute to seller for lost parcel.
thegh0sts
Newbie
Posts: 2
Post Re: Package missing?
on: August 20, 2015, 02:09
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it's been 4 weeks and no change, the tracking ID is gone from the destination country's database.
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Package missing?
on: August 20, 2015, 06:06
New Topic

shipping to canada is very slow. status freeze for 4 to 5 weeks is normal. if you can not get the goods by end of Aug, you should open dispute for non-arrival parcel.
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