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Author Topic: no update since Jan 21
wluk826
Newbie
Posts: 4
Post no update since Jan 21
on: February 28, 2015, 02:19
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RK141810249CN

Ni Hao

My item (wedding veil - only US$3.51) left China en route to Canada on Jan 21.
It has not reached Canada. Should I be worried?

Xie Xie
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: no update since Jan 21
on: February 28, 2015, 03:01
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wait 2 more weeks, if not arrive, then open dispute.
wluk826
Newbie
Posts: 4
Post Re: no update since Jan 21
on: February 28, 2015, 15:41
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Xie Xie!

eBay seller says he will refund or resend. Anyway, I told him let's wait 2 weeks.

Thank you - Volunteers are the best!

Gong Xi Fa Cai! Xin Nian Kuai Le!
wluk826
Newbie
Posts: 4
Post Re: no update since Jan 21
on: March 2, 2015, 14:22
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Ni Hao

In eBay, if I contact Seller and Seller agrees to re-ship item, should I also click "Open Dispute" so that eBay is monitoring? Otherwise, Purchase Protection Plan expires 30 days after expected shipment date if I did not click "Open Dispute".

Xie Xie!
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: no update since Jan 21
on: March 2, 2015, 16:16
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you should click open dispute link before purchase protection expires.
wluk826
Newbie
Posts: 4
Post Re: no update since Jan 21
on: March 5, 2015, 12:18
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Xie xie!

Finally, my package arrived on March 4, 2015 to Canada (eBay payment on January 12, 2015; China Post en route to destination update January 21, 2015.)

My other eBay/aliexpress orders in February arrived with it at the same time. So I think the Chinese New Year rush kept the January package from moving and once the rush was over, it made it's way over together with my February orders.

So if you are waiting there is still hope. China Post tracking is not updated immediately. After I signed for another package, the next day the tracking website still said it was en route even though I received it.

Take care!
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