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Author Topic: # CY290203265DE Parcel is stuck at customs
runeway
Newbie
Posts: 2
Post # CY290203265DE Parcel is stuck at customs
on: November 18, 2025, 15:10
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Hello!

My parcel is stuck at customs in Hangzhou since October 17th. I haven’t been notified or anything so I don’t know where the problem is.
I have contacted the recipient on the matter because I have read that they have to make custom clearance but they said I have to manage it and it isn’t in their responsibility. Is this true?
If yes what can I do to get my parcel out of customs?

Kind regards
chinapostv-
olunteer
Administrator
Posts: 13677
Post Re: # CY290203265DE Parcel is stuck at customs
on: November 18, 2025, 18:07
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Making customs clearance is recipient's liability. If the recipient does not make customs clearance, china post can't make delivery.

Is this a return for refund?
runeway
Newbie
Posts: 2
Post Re: # CY290203265DE Parcel is stuck at customs
on: November 19, 2025, 16:04
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Thank you for your quick reply!

Yes this is a a return for a refund.

chinapostv-
olunteer
Administrator
Posts: 13677
Post Re: # CY290203265DE Parcel is stuck at customs
on: November 19, 2025, 18:37
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Seller doesn't make customs clearance because he doesn't want refund money. This game is often played by these bad sellers.

Call your marketplace or credit bank and report fraud.
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