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Author Topic: # CY290203265DE Parcel is stuck at customs
runeway
Newbie
Posts: 2
Post # CY290203265DE Parcel is stuck at customs
on: November 18, 2025, 15:10
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Hello!

My parcel is stuck at customs in Hangzhou since October 17th. I haven’t been notified or anything so I don’t know where the problem is.
I have contacted the recipient on the matter because I have read that they have to make custom clearance but they said I have to manage it and it isn’t in their responsibility. Is this true?
If yes what can I do to get my parcel out of customs?

Kind regards

chinapostv-
olunteer
Administrator
Posts: 13677
Post Re: # CY290203265DE Parcel is stuck at customs
on: November 18, 2025, 18:07
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Making customs clearance is recipient's liability. If the recipient does not make customs clearance, china post can't make delivery.

Is this a return for refund?

runeway
Newbie
Posts: 2
Post Re: # CY290203265DE Parcel is stuck at customs
on: November 19, 2025, 16:04
New Topic

Thank you for your quick reply!

Yes this is a a return for a refund.

chinapostv-
olunteer
Administrator
Posts: 13677
Post Re: # CY290203265DE Parcel is stuck at customs
on: November 19, 2025, 18:37
New Topic

Seller doesn't make customs clearance because he doesn't want refund money. This game is often played by these bad sellers.

Call your marketplace or credit bank and report fraud.

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