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Author Topic: Initiating an investigation
manutor
Newbie
Posts: 4
Post Initiating an investigation
on: September 10, 2015, 15:12
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I have a parcel sent from China to Canada that the tracking site shows as delivered. But I've never received it. Canadian local post office says because it wasn't insured, the seller needs to contact China Post to initiate an investigation. But seller doesn't wish to do that. Can you help me with this?

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Initiating an investigation
on: September 10, 2015, 22:56
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You should open dispute and force seller to do that.
manutor
Newbie
Posts: 4
Post Re: Initiating an investigation
on: September 12, 2015, 05:34
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China Post told the seller that because this item was shipped via e-packet, they cannot accept it for investigation. Is this true?
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Initiating an investigation
on: September 12, 2015, 16:48
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Quote from manutor on September 12, 2015, 05:34
China Post told the seller that because this item was shipped via e-packet, they cannot accept it for investigation. Is this true?

To be frank, China Post accept investigation or not has nothing to do with you. You should open dispute for lost parcel. Let ebay/Aliexpress to deal with seller. If seller can not start investigation with China Post/Canada Post, ebay/aliexpress will force him to refund you money.
manutor
Newbie
Posts: 4
Post Re: Initiating an investigation
on: September 15, 2015, 19:09
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Guess what, Ebay took seller's side and it won't force him to start an investigation. Looks like my package is lost.
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Initiating an investigation
on: September 16, 2015, 01:04
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ebay never took seller's side. You can escalate the dispute. If seller can not prove the parcel is delivered to you, you will get refund.
manutor
Newbie
Posts: 4
Post Re: Initiating an investigation
on: September 17, 2015, 14:20
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The tracking info shows as delivered. That's what ebay based its decision on. The rest is seller's good will whether he should or should not start the investigation.
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Initiating an investigation
on: September 17, 2015, 15:55
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the delivery city is china, not your country. this is not a proof of proper delivery.
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