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Author Topic: Help!!!!!
kyngpen413
Newbie
Posts: 9
Post Help!!!!!
on: May 8, 2015, 04:01
New Topic

I ordered items from China and received a single parcel of a total of 10! 2 more have began tracking finally, but the other 7 have not been accepted/ posted! These are
the parcels, that have not been able to track! Can you please help me find out the whereabouts of these packages, please?

EA137116213CN
EA137116214CN
EA137120078CN
EA137126219CN
EA137113166CN
EA137113189CN
EA137120251CN

These are the 2 that can be tracked:

EA137121075CN
EA137121061CN
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Help!!!!!
on: May 8, 2015, 04:37
New Topic

track here http://track-chinapost.com/startems.php. If no result, it means seller did not ship the goods.
kyngpen413
Newbie
Posts: 9
Post Re: Help!!!!!
on: May 8, 2015, 04:44
New Topic

Thank you very much, I appreciate it truly! Now I need to contact the seller and get accurate information on these orders!
kyngpen413
Newbie
Posts: 9
Post Re: Help!!!!!
on: May 9, 2015, 02:53
New Topic

I have yet to receive a single update from the sender, how do I start a inquiry into the whereabouts of my packages? Cause I'm not sure what they are doing and have just gotten a update that the 2 packages that could be tracked are here in the US in Customs! Yet I was told that all these packages where shipped the same day? Please help,as this is holding up my business and causing me to lose money without my inventory!
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Help!!!!!
on: May 9, 2015, 05:39
New Topic

Many sellers delay shipments for one or two weeks. You can not 100% trust their words. the best way to verify the real shipment status is to track the parcel in http://track-chinapost.com/ .
kyngpen413
Newbie
Posts: 9
Post Re: Help!!!!!
on: May 10, 2015, 03:45
New Topic

That much is for sure, and I surely will be tracking all my packages through your site!
kyngpen413
Newbie
Posts: 9
Post Re: Help!!!!!
on: May 13, 2015, 15:02
New Topic

I have yet to receive any further information and actions, I've contacted China Customs and I'm awaiting there reply now! The company has given me nothing else in terms of shipping dates and information on these parcels! Is there anyone else you would suggest I contact?
mikep47
Pro
Posts: 323
Post Re: Help!!!!!
on: May 15, 2015, 15:31
New Topic

Don't panic yet, especially if you just recently placed your order. Just because you have tracking numbers, doesn't mean it was shipped yet. They print out a label online and it probably hasn't been picked up yet, or there's a backlog at the warehouse. There's nothing you can do except for wait, and if it takes another week and no update, then file a dispute or contact the seller at least.
anushag
Newbie
Posts: 2
Post Re: Help!!!!!
on: May 16, 2015, 11:51
New Topic

I need help in tracking the following parcels:
RJ416677064CN
Rl427648245CN
RL072327339CN
Can anybody please help???
kyngpen413
Newbie
Posts: 9
Post Re: Help!!!!!
on: May 16, 2015, 13:45
New Topic

That's just it today makes a month with no activity on 4 parcels, and the seller keeps saying Customs took them, but China Post and EMS are saying they never received them! Customs stated that if China Post and EMS received them, it would have stated accepted, but I never received that notice and which means it never was shipped from the seller, because China Customs stated it would've made a trip to Shanghai after being accepted! I've contacted the Better Business Bureau a couple days ago to open a case, I made sure all information from there site was kept for the case! When they are giving you no answers, then open a case and get things rolling! Because they will contact the seller, customs on both ends, as well as all parties who handle the parcels!
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