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Author Topic: Battery included
magsmae11
Newbie
Posts: 2
Post Battery included
on: April 20, 2015, 02:26
New Topic

tracking number: RI391107585CN

per intmail.183.com.cn:

2015-03-18 17:02:41 [Advertising] is acceptance Kaiping
2015-03-18 18:07:45 [Kaiping City Post advertising company] has sent letters
2015-03-18 18:33:24 Leave [Kaiping City Post advertising company], [next] Kaiping
2015-03-22 14:37:21 [Guangzhou] has opened for exchange offices
2015-03-23 ​​17:54:35 [Guangzhou] exchange bureau has issued letters
2015-03-23 ​​17:54:35 [Guangzhou] exchange bureau has issued letters
2015-04-01 10:37:56 [Guangzhou] exchange bureau has issued letters
2015-04-05 16:06:37 [Guangzhou] exchange bureau has issued letters
2015-04-07 15:52:10 [Guangzhou] exchange bureau has issued letters
2015-04-08 15:33:00 [Terminal] arrived in Guangzhou
2015-04-13 19:12:42 Leave [Guangzhou] TAC Air Terminal

I purchased and paid for this merchandise from dealextreme on 03/14/2015 via PayPal. It is a Colorfly Windows phone/tablet which has a battery.

I read on one of your forums that if the package has a battery, the safety officer will reject the shipment. The package was "stuck" in the exchange office from 03/22/2015 until 04/08/2015 (22 days), then in Guangzhou from 04/08/2015 until 04/13/2015 (another 7 days). It is now been in TAC Air Terminal status since 04/13/2015 - 7 more days.

According to track-chinapost.com:
RI391107585CN CHINA UNITED STATES On route
18-Mar-2015 17:02 Received by Post Office 529364
23-Mar-2015 17:43 Departure export customs GUANGZHOU
No tracking information is available from UNITED STATES

Since the package being shipped has a battery, is it really enroute to the United States? I can't seem to get informative information from the Seller about the true status of my package.

Thank you for your assistance.

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Battery included
on: April 20, 2015, 03:48
New Topic

battery is not allowed by china post airmail. If it is detected by safety officer, it will be discarded. You seller should NOT use airmail to ship cell phone/tablet. Open dispute to paypal and claim compensation from seller.

magsmae11
Newbie
Posts: 2
Post Re: Battery included
on: April 20, 2015, 08:25
New Topic

Thank you for your quick response. I submitted a dispute claim with PayPal on April 12th and have escalated that claim. A review is currently being performed with a resolution date of May 3rd. I have asked PayPal to expedite that review.

Thank you for help - it is very much appreciated.

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