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Author Topic: Smartphone rejected?
likosmokes-
es
Newbie
Posts: 2
Post Smartphone rejected?
on: September 12, 2014, 22:03
New Topic

Hello china post forum volunteer, i'm amazed by your job! Keep helping china post customers! 😀

Here is my problem. I've order a smartphone in 07/30/2014 from a seller who said that will ship it via china post. It has no tracking number.

Until today (09/13/2014) it has not arrived in southern Europe. :(
Checking other topics in here i understood that when a parcel contains battery (as mine) it could be rejected by custom scan, is that right?

So may i have to ask for refund?

Thank you in advance.
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Smartphone rejected?
on: September 14, 2014, 03:53
New Topic

if no tracking number, you can not make sure if the seller really shipped the goods or not. you have to open dispute and claim refund before buyer protection expires.
likosmokes-
es
Newbie
Posts: 2
Post Re: Smartphone rejected?
on: September 14, 2014, 07:15
New Topic

o.k. chinapostvolunteer, exactly that i was thinking about. Thank you very much.
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