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Author Topic: RC736095199CN - HELP
smilady
Newbie
Posts: 10
Post RC736095199CN - HELP
on: April 19, 2014, 07:05
New Topic

Hello everybody,

Another aliexpress parcel problem!

I bought sunglasses replica in Aliexpress in 04/04/2014 with a problematic seller (I will not get anyone help from him!)

After a lot of messages he finally gave me a tracking number (RC736095199CN) but I only have this information from China post: 2014.04.15 15:45 (GMT-7): Collection

Usually with all my other orders form aliexpress I have a new information from China post in the next day, but this one not. Since 15/04/2014 the only information I get is "collection". I know looks too little time (only 4 days) but is the first time this happen and I am afraid because the seller will not help and I read that some parcels can be stuk in China post for months or never arrive the destination country.

Thanks in advance for all help!

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: RC736095199CN - HELP
on: April 19, 2014, 07:12
New Topic

you should contact aliexpress not china post. open a non-receipt dispute to aliexpress. check here:

How to open dispute and claim refund for fake tracking number and unreceived parcel?

smilady
Newbie
Posts: 10
Post Re: RC736095199CN - HELP
on: April 19, 2014, 07:50
New Topic

I understand what you say. But my question is: if there is information in China post website about this tracking number is not because the package is already there? Or do you think that can be a fake tracking number?

here is the complete information in China post:
Success find: 1 items!
item No. Year Status Location Destination Country Date
RC736095199CN 2014 Collection 31546600 BE 20140415 1545

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: RC736095199CN - HELP
on: April 19, 2014, 08:03
New Topic

Quote from smilady on April 19, 2014, 07:50
I understand what you say. But my question is: if there is information in China post website about this tracking number is not because the package is already there? Or do you think that can be a fake tracking number?

here is the complete information in China post:
Success find: 1 items!
item No. Year Status Location Destination Country Date
RC736095199CN 2014 Collection 31546600 BE 20140415 1545

http://track-chinapost.com/startairmail.php shows the parcel was received by china post on april 15. it is valid number.

smilady
Newbie
Posts: 10
Post Re: RC736095199CN - HELP
on: April 19, 2014, 08:28
New Topic

Thanks for your answer. The situation "collection" don`t change since days. I don`t have idea what is happening and why I have only this information there. The seller from Aliexpress will not help me. The unique think I can do is hope and pray? Or I can do something extra? I already open a dispute against him and still not help. They say that china post answer only the person that post the item not the person that receive it. There is no one way to contact china post?

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: RC736095199CN - HELP
on: April 19, 2014, 16:22
New Topic

status changing sometimes needs about 1 week, you need some patient.

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