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Author Topic: RC659469118CN - HELP
smilady
Newbie
Posts: 10
Post RC659469118CN - HELP
on: April 19, 2014, 06:58
New Topic

Hello,

I bought 2 led strip lights in Aliexpress in 31/03/2014 with different tracking numbers. The first one is already here in Belgium but the second one (tracking number RC659469118CN) I can track in China post until 12/04/2014 since then no more updates and in my local website post (bpost - Belgium) the information is barcode not found.

I contact the seller several times but no help. Today he told me that my parcel is still in China and that we should let China post deal with the large quantitity of parcel them have (this means no help from the seller).

I am afraid that I will never get this parcel. I read that sometimes the parcel can be stuck in China post for months or never arrive the destination country!

Thanks in advance for all help!

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: RC659469118CN - HELP
on: April 19, 2014, 07:10
New Topic

unfortunately China Post will only response to shipper who has shipping recipient. you should contact aliexpress seller. if seller does not reply you, open a dispute to aliepxress. seller will be forced to reply you otherwise you will get refund.

smilady
Newbie
Posts: 10
Post Re: RC659469118CN - HELP
on: April 19, 2014, 08:33
New Topic

Thanks for your answer but he problem is that refunds are not so easy in Aliexpress. Can take long time, and sometimes if you are lucky you can get full refund but in the big part of time you only get partial refund (even if you don`t receive the item) or NO refund at all! The point is: when you buy something what you really want is the goods not the money back. And if the seller send the item and you can track the number in China post but your goods are "lost" (you have old information in China post but no one information in your local website post) is more fault of China Post. The sad part is that if you need help from sellers often you get none. There is no other way to contact China Post as a buyer because your tracking number have problems?

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: RC659469118CN - HELP
on: April 19, 2014, 16:18
New Topic

Quote from smilady on April 19, 2014, 08:33
Thanks for your answer but he problem is that refunds are not so easy in Aliexpress. Can take long time, and sometimes if you are lucky you can get full refund but in the big part of time you only get partial refund (even if you don`t receive the item) or NO refund at all! The point is: when you buy something what you really want is the goods not the money back. And if the seller send the item and you can track the number in China post but your goods are "lost" (you have old information in China post but no one information in your local website post) is more fault of China Post. The sad part is that if you need help from sellers often you get none. There is no other way to contact China Post as a buyer because your tracking number have problems?

getting refund from aliexpress is NOT so difficult as your said. you no need to prove that the parcel is lost. on the contrary, seller should prove that you have received the goods.if he can not prove you received the goods, you will get refund.

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