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Author Topic: Please help!
SINISA
Newbie
Posts: 3
Post Please help!
on: November 2, 2016, 12:46
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Helo again!..Please help my find out where is my parcel?..There hasnt been update from 18.10.2016..when item was sent abroad. This is my full tracking info from 17TRACK :
Destination Country - Cache Time: 2016-11-02 08:54
2016-10-18 14:45 China, GUANGZHOU, Send item abroad (EDI-received)
2016-10-17 17:55 China, GUANGZHOU, Insert item into bag (Otb)
2016-10-14 10:33 China, 51015001, Receive item from customer (Otb)
Origin Country - Cache Time: 2016-11-02 08:54
2016-10-17 09:07 Exchange Bureau in Guangzhou, have been exported directly
2016-10-16 10:26 Exchange Bureau in Guangzhou, have been exported to open
2016-10-14 17:36 Guangzhou duobaolu post office, left, the next station "Terminal of Guangzhou"
2016-10-14 11:50 Guangzhou duobaolu Post Office
2016-10-14 10:33 Guangzhou duobaolu post office, has received send

lates event was :2016-10-18 14:45 China, GUANGZHOU, Send item abroad (EDI-received) ..I ve tried to get in contact with seller but all he ever tells me is wait, and that he can not find out wher my parcel is.It seems nobody knows where it is. What do I do, wait, I am thinking if it was sent abroad then it must land somewhere...Help,please.Trackin NO : RB830132829CN..Thanks..
int077
Pro
Posts: 7760
Post Re: Please help!
on: November 2, 2016, 13:36
New Topic

1. This is what I found for you:
International Mail# RB830132829CN Tracking Result
Summary
Tracking number Origin Destination Status
RB830132829CN CHINA CROATIA On route

History Detail
Local date/time Activity Location Remarks
14-Oct-2016 10:33 Received by Post Office 51015001
17-Oct-2016 17:55 Departure export customs GUANGZHOU

2. So according to this tracking and your tracking, your parcel is On Route to Croatia. If you don't see any tracking it's because nobody is scanning your parcel but it does not mean that the parcel is not traveling to your country.

3. To me your parcel is fine, you just need to track it for any new movement. If by 16 Nov you don't have any movement at all of your parcel, then open a dispute for not receiving it. Just make sure you still have buyer protection for your parcel.
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