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Author Topic: Parcel location
Eira
Newbie
Posts: 13
Post Parcel location
on: October 7, 2014, 11:49
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Hi!
I have orders numbered RG039625206CN; RK032488372CN and RM602126036CN, but the information about their location has not been updated for about month. Where is the problem and will I receive those parcels eventually (destination is in Latvia)?
Thank you in advance!
Eira.
chinapostv-
olunteer
Administrator
Posts: 46204
Post Re: Parcel location
on: October 8, 2014, 04:47
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you can see the latest location in http://track-chinapost.com/startairmail.php
Eira
Newbie
Posts: 13
Post Re: Parcel location
on: October 8, 2014, 09:01
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Yes, I use that link, but the information in http://track-chinapost.com/startairmail.php has not been updated for about month. For example, item number RG039625206CN is sent to airline in 30th of August, but I still have not received it. Similar situation is with other parcels numbered previously. Or maybe the parcel is lost somewhere and I should report that?
chinapostv-
olunteer
Administrator
Posts: 46204
Post Re: Parcel location
on: October 8, 2014, 16:03
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yes. it is possible lost if the parcel was sent to airline in august and you still have not got it.
Eira
Newbie
Posts: 13
Post Re: Parcel location
on: October 8, 2014, 19:59
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Then how I should react and what to do to find and receive my parcel?

chinapostv-
olunteer
Administrator
Posts: 46204
Post Re: Parcel location
on: October 8, 2014, 22:44
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open a dispute to aliexpress/ebay and claim refund.
Eira
Newbie
Posts: 13
Post Re: Parcel location
on: October 9, 2014, 18:25
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Thank you!
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