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Author Topic: Parcel from China to Germany
Denyo
Newbie
Posts: 3
Post Parcel from China to Germany
on: October 29, 2016, 16:38
New Topic

Hey guys, I need your help. I'm still waiting for my article that was ordered on 09/22. Since 10/01 the tracking status didn't changed. Is there may a problem?

RS246403443CN

int077
Pro
Posts: 7760
Post Re: Parcel from China to Germany
on: October 29, 2016, 17:13
New Topic

1. Your parcel has been on the road for 32 days. This is to long. May I suggest you contact seller and tell him you have not receive your parcel.

2. Depending on what he will say to you, if it meets your expectation or not. You could also open a dispute for not receiving your parcel.

3. May I suggest you including this tracking when you contact seller so he understand what you are talking about:
China Post Register Air Mail Tracking System
Parcel No.RS246403443CN tracking result
2016-09-28 10:43:33.0 Dongguan city Post Office eCommerce dept. parcel center received
2016-09-28 10:49:46.0 Dongguan city Post Office eCommerce dept. parcel center customs scan
2016-09-28 10:50:51.0 leaving Dongguan city Post Office eCommerce dept. parcel center ,next station Dongguan center
2016-09-28 11:16:41.0 Guangzhou Transit Station export security scan
2016-09-28 16:46:47.0 Guangzhou Transit Station export customs cleared
2016-09-30 04:13:00.0 arrive Guangzhou Airport
2016-09-30 06:19:27.0 leaving Guangzhou Airport going to next airport/seaport
2016-10-01 06:20:00.0 Guangzhou departure

Hope this help.

Denyo
Newbie
Posts: 3
Post Re: Parcel from China to Germany
on: October 29, 2016, 17:46
New Topic

The seller wrote that he resended the article and I've got a second tracking id on 10/21 but there is still no tracking information for it. What should I do now?

This is the second id I've got:

RS298508696CN

int077
Pro
Posts: 7760
Post Re: Parcel from China to Germany
on: October 29, 2016, 17:51
New Topic

1. This tracking number: RS298508696CN is a valid tracking number. It can take up to 10 days for it to be register into China Post system.

2. If after 10 or 11 days you still can not track your parcel, then contact seller and ask him if he did physically mail the parcel. If he does not respond, then open a dispute to get your money back.

Hope this help.

Denyo
Newbie
Posts: 3
Post Re: Parcel from China to Germany
on: October 29, 2016, 20:44
New Topic

Okay, Thanks a Lot!

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