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Author Topic: Help!
antoniowei-
ngartner
Newbie
Posts: 7
Post Help!
on: November 4, 2014, 18:08
New Topic

Hello.

Could you check these two numbers? They look ok to me, but they havent been sent to airline:

1. RJ198208455CN
2. RI176405414CN

And, I´ve got this package from Urumqi, RD518186998CN. Someone here said that It was lost or rejected, so I opened a dispute, however the seller said no. What do I do next? Should I elevate the dispute and let Aliexpress take a look at my case so I get refund?

Thanks

chinapostv-
olunteer
Administrator
Posts: 46204
Post Re: Help!
on: November 4, 2014, 19:26
New Topic

those 2 parcels are still waiting airline space.

Re: parcels from Urumuqi, many parcels were lost and rejected in that area. If your tracking result shows the parcel is from Urumuqi and not arrive over 4 weeks, you should open dispute(escalate dispute) and claim refund.

antoniowei-
ngartner
Newbie
Posts: 7
Post Re: Help!
on: November 4, 2014, 19:47
New Topic

Quote from chinapostvolunteer on November 4, 2014, 19:26
those 2 parcels are still waiting airline space.

Re: parcels from Urumuqi, many parcels were lost and rejected in that area. If your tracking result shows the parcel is from Urumuqi and not arrive over 4 weeks, you should open dispute(escalate dispute) and claim refund.

But is RD518186998CN lost or rejected? It has not been sent to airline, since the 15 of October (19 days).

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