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Author Topic: Help find my package
Bonnovox
Newbie
Posts: 18
Post Help find my package
on: November 27, 2018, 23:37
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Hi there can u please help me find my package?
RP101406107CN
5 days to reach guanzou international is normal?

Regards
chinapostv-
olunteer
Administrator
Posts: 46760
Post Re: Help find my package
on: November 28, 2018, 00:18
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http://track-chinapost.com/result_china.php?order_no=RP101406107CN shows your seller shipped the parcel on Nov 22. now is rush season, shipping processing is slow. such airmail might need wait about 4 to 8 weeks to reach Portugal.
Bonnovox
Newbie
Posts: 18
Post Re: Help find my package
on: November 28, 2018, 19:33
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Daammm so long time why?
Should the tracking say dispatch when it's ship by airmail from China to Portugal?
Regards,

chinapostv-
olunteer
Administrator
Posts: 46760
Post Re: Help find my package
on: November 29, 2018, 05:24
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Quote from Bonnovox on November 28, 2018, 19:33
Daammm so long time why?
Should the tracking say dispatch when it's ship by airmail from China to Portugal?
Regards,

yes and no.
dispatch means the parcel was given to airline. After that, It will take another 7 to 10 days to catch flight space. Then it will take another 2 to 4 weeks waiting for sorting,import customs clearance and scanning in Portugal import warehouse . Total might take 2 to 6 weeks.
Bonnovox
Newbie
Posts: 18
Post Re: Help find my package
on: December 3, 2018, 16:21
New Topic

Thank u

Can u please help me:

My tracking is now saying this

【广州互换局】已出口开拆

What it means?
chinapostv-
olunteer
Administrator
Posts: 46760
Post Re: Help find my package
on: December 4, 2018, 00:29
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it means the parcel passed Guangzhou customs. Next stage it will waiting for flight to Portugal for 1 to 2 weeks and then wait another 2 to 3 weeks for import processing in destination country. total you need 2 to 6 weeks to get it in your country.
Bonnovox
Newbie
Posts: 18
Post Re: Help find my package
on: December 4, 2018, 07:45
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Thanks for the answer

Good work.
Bonnovox
Newbie
Posts: 18
Post Re: Help find my package
on: December 11, 2018, 10:34
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The tracking in the portuguese postal office says dispatch, that means that the package has left China?
chinapostv-
olunteer
Administrator
Posts: 46760
Post Re: Help find my package
on: December 11, 2018, 13:56
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it should be outside china now. But leaving China is just a small step. There will be another 2 to 5 weeks transit through many airports between China and Portugal. You need some patient.
Bonnovox
Newbie
Posts: 18
Post Re: Help find my package
on: December 31, 2018, 15:16
New Topic

Still haven't arrived, maybe package is lost? Should I ask for a refund?

Regards
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