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Author Topic: why arent more tracking details available?
foobar
Newbie
Posts: 2
Post why arent more tracking details available?
on: January 12, 2017, 19:17
New Topic

chinapostvolunteer has been kind enough to assist MANY people with their delivery questions. It appears from his or her responses that more details are available with regards to where the package is currently located. Why can't these details be made available to tools such as track-chinapost or track-chinapost.com? Obviously, with information such as where the package currently is located and what the delay is the customer would have a much better sense as to what is going on. Right now, nothing but frustrated customers and a lot of work for chinapostvolunteer.

lormarscri-
bs
Newbie
Posts: 7
Post Re: why arent more tracking details available?
on: January 13, 2017, 02:36
New Topic

Great comment. I just do not understand why it takes so long for tracking information to be updated. Is it just China that the tracking information is delayed or other countries as well?? This was my first order from China and never realized it would take so long, and frustrated that there is no updated tracking information. I purchased this on EBAY and seller assured me I would get by Christmas or Dec. 31. The order was placed Dec. 1 and no tracking info beyond 12/5. It appears from this information it is still in China. Not happy, in addition don't know where to go to get updated info, if any. Tracking #LK095265779CN

int077
Pro
Posts: 7760
Post Re: why arent more tracking details available?
on: January 13, 2017, 02:46
New Topic

Quote from lormarscribs on January 13, 2017, 02:36
Great comment. I just do not understand why it takes so long for tracking information to be updated. Is it just China that the tracking information is delayed or other countries as well?? This was my first order from China and never realized it would take so long, and frustrated that there is no updated tracking information. I purchased this on EBAY and seller assured me I would get by Christmas or Dec. 31. The order was placed Dec. 1 and no tracking info beyond 12/5. It appears from this information it is still in China. Not happy, in addition don't know where to go to get updated info, if any. Tracking #LK095265779CN

1. I have check on the China Post EMS site and this tracking is the same thing:

Number: LK095265779CN
Package Status: In Transit

Destination Country: United States
2016-12-05 23:20 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
2016-12-05 23:20 CHINA, GUANGZHOU EMS, Processed Through Facility
2016-12-03 22:10 CHINA, Acceptance

Origin Country: China
2016-12-05 08:51 Guangzhou, left Guangzhou to San Francisco (transfer)
2016-12-04 18:32 Guangzhou Customs clearance
2016-12-04 18:31 Guangzhou, to the customs
2016-12-03 22:10 Guangdong postal courier logistics international business sales department Higashiyama Range Rover voted station has been received (the embrace cast member name: Deng June, Tel:)
======================================
Powered by http://www.track-chinapost.com

2. You are not the first one complaining about China Post E Packet for this Holiday Season to USA.

3. The only thing I could had is your parcel was possibly delayed in China. Because.

4. When your parcel was sent it was not normal condition. Because:

Holiday Season
China Post has too many parcels to send overseas
Not enough room on the Aircraft for parcels
Smog in China delaying Aircraft or cancelling them
Rescheduling of mail bags

5. All of that created a huge backlog of parcels and rescheduling nightmare for China Post.

6. What can I say more, It might be time to think about the possibility to open a dispute for non reception of your parcel.

Thanks.

foobar
Newbie
Posts: 2
Post Re: why arent more tracking details available?
on: January 13, 2017, 02:59
New Topic

hire more planes to clear the backlog.... clearly China Post has enough business and therefore money to justify the temporary increase in order to clear the backlog

int077
Pro
Posts: 7760
Post Re: why arent more tracking details available?
on: January 13, 2017, 03:07
New Topic

Quote from foobar on January 13, 2017, 02:59
hire more planes to clear the backlog.... clearly China Post has enough business and therefore money to justify the temporary increase in order to clear the backlog

1. Here you go tell them:
China Post
Contact us at:
Address: No.3 Financial Street, Xicheng District, Beijing
Zip Code: 100808
Email: feedbackchinapost.com.cn

Thanks.

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