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Author Topic: Stuck at customs
germanSend-
er003
Newbie
Posts: 1
Post Stuck at customs
on: December 15, 2020, 20:29
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Hi, my parcel CY285875325DE is stuck at customs for quite some time now.
Is that normal?
Can I do something about it?
Thanks in advance
chinapostv-
olunteer
Administrator
Posts: 46764
Post Re: Stuck at customs
on: December 15, 2020, 21:09
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http://track-chinapost.com/result_china.php?order_no=CY285875325DE shows the parcel arrived Guangzhou customs for quite long time.

Receiver must call china post hotline 11185, make customs clearance and pickup the parcel asap.
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