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Author Topic: Stuck at customs or delivered?
Jazzper
Newbie
Posts: 2
Post Stuck at customs or delivered?
on: March 18, 2026, 10:50
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Hi,
Sent a parcel through PostNL(Dutch Postal Service) to China.
Track-and-trace says it's at import customs since January 30!
PostNL says it's delivered. Receiver says we didn't recieved it
https://track-chinapost.com/result_china.php?order_no=LW000964614NL

Can anyone assist in this matter?
Much obliged,
Jasper
The Netherlands
chinapostv-
olunteer
Administrator
Posts: 13890
Post Re: Stuck at customs or delivered?
on: March 18, 2026, 14:39
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LW000964614NL arrived in Jinhua on Jan 30. The recipient has never made customs clearance. China post can not make delivery if recipient does not make customs clearance.

Did you write the recipient's phone number in the parcel? Is this a return for refund? Make sure the recipient really want to accept the parcel.
Jazzper
Newbie
Posts: 2
Post Re: Stuck at customs or delivered?
on: March 20, 2026, 10:31
New Topic

Thank you for this information!
This is a return for a refund. I don't know if I added the phone number to the label.
How can I make the recipient really want to accept the parcel?
chinapostv-
olunteer
Administrator
Posts: 13890
Post Re: Stuck at customs or delivered?
on: March 20, 2026, 10:33
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Quote from Jazzper on March 20, 2026, 10:31
Thank you for this information!
This is a return for a refund. I don't know if I added the phone number to the label.
How can I make the recipient really want to accept the parcel?

If your seller refuse to make customs clearance, China Post can not deliver the goods to him. This is not a shipping problem, this is a integrity problem. If this is the case, you need to contact your marketplace to report fraud.
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