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Author Topic: shipping does not start
mozart373
Newbie
Posts: 6
Post shipping does not start
on: September 8, 2017, 09:19
New Topic

hello, I made an order on aliexpress on 31 August 2017. On August 2, 2017, the seller communicated the number RG882216056CN to my order(Zen Tea Culture CO.,LTD.).

It's been nearly a week and the tracking number is still with this state: "Electronic information received".

it's normal ? is the first time, after more than 15 orders made on aliexpress, that's what happens.

Can I be quiet or in a few days I can open a dispute? I tried sending a message to the seller, but I've been waiting for answers for two days.

Thank you.
chinapostv-
olunteer
Administrator
Posts: 46598
Post Re: shipping does not start
on: September 8, 2017, 09:41
New Topic

your seller did not ship the goods. he only applied a tracking number from china post. where did you buy , ebay or aliexpress?
mozart373
Newbie
Posts: 6
Post Re: shipping does not start
on: September 8, 2017, 09:50
New Topic

Aliexpress
chinapostv-
olunteer
Administrator
Posts: 46598
Post Re: shipping does not start
on: September 8, 2017, 17:49
New Topic

Push seller to ship the goods immediately. Tell him if you can not see real tracking result other than "electronics data received", you will open dispute to aliexpress.
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