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Author Topic: Security Returns
Prinzs
Newbie
Posts: 6
Post Security Returns
on: March 7, 2017, 05:19
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Hello, I purchased an item from AliExpress. The seller gave me a tracking number but it has been a week and it is still not working. Today I received a message from the seller saying that the package wa are turned to them due to a security screen failure. When I asked what was wrong with the package, he said that it was not my package that had something wrong with it and that the procedure is that if there is one failure in a whole batch, all packages in that batch gets returned to ALL senders even if there are no isssues with the other parcels. I am fairly certain that this seller is lying to me and has just not sent out the package because none of his explanations make sense. Can someone confirm?
chinapostv-
olunteer
Administrator
Posts: 45937
Post Re: Security Returns
on: March 7, 2017, 06:36
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It is possible that parcel is returned by mistake.
Prinzs
Newbie
Posts: 6
Post Re: Security Returns
on: March 9, 2017, 21:50
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I had 4 different packages with 4 different tracking numbers. Is it possible that they were all returned by mistake?
chinapostv-
olunteer
Administrator
Posts: 45937
Post Re: Security Returns
on: March 9, 2017, 22:46
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what is the item inside your parcel?
Prinzs
Newbie
Posts: 6
Post Re: Security Returns
on: March 10, 2017, 02:35
New Topic

It's a box mad of acrylic plastic that holds fresh flowers (no flowers in the parcel just the box)
chinapostv-
olunteer
Administrator
Posts: 45937
Post Re: Security Returns
on: March 10, 2017, 02:45
New Topic

if it is plastic box, it should be ok to pass customs scan. Wait one or two more weeks and track again, it should have new status.
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