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Author Topic: RK239620986CN Can anyone help ???
svb1966
Newbie
Posts: 6
Post RK239620986CN Can anyone help ???
on: November 10, 2015, 11:35
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Date/Time Location/Status
2015-10-15 18:21:25.0 Nanjing city Post Office Parcel AD Dept. received
2015-10-15 18:41:13.0 Nanjing city Post Office Parcel AD Dept. customs scan
2015-10-15 22:33:15.0 leaving Nanjing city Post Office Parcel AD Dept. ，next station Nanjing station
2015-10-16 09:43:55.0 Nanjing Transit Station export security scan
2015-10-16 14:29:16.0 Nanjing Transit Station export customs scan (domestic transit )
2015-10-23 10:34:43.0 Nanjing Transit Station export customs scan (domestic transit )
2015-11-01 16:38:50.0 Nanjing Transit Station export customs scan (domestic transit )
2015-11-09 14:11:32.0 Nanjing Transit Station export customs scan (domestic transit )

Is this package stuck? It it just a touch screen replacement.
What happens now ? Still wait ?
chinapostv-
olunteer
Administrator
Posts: 46217
Post Re: RK239620986CN Can anyone help ???
on: November 10, 2015, 16:44
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the parcel is looping in nanjing customs. not sure the exact reason. however, this is a very bad sign which means your parcel can not pass customs scan. you should open dispute for non-arrival parcel refund from seller.
svb1966
Newbie
Posts: 6
Post Re: RK239620986CN Can anyone help ???
on: November 16, 2015, 10:01
New Topic

Thanks but why is the package not returned to sender/seller like in our countries do ??
chinapostv-
olunteer
Administrator
Posts: 46217
Post Re: RK239620986CN Can anyone help ???
on: November 16, 2015, 17:31
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Quote from svb1966 on November 16, 2015, 10:01
Thanks but why is the package not returned to sender/seller like in our countries do ??

It might be returned, but status will show looping in same place even it was actually returned.
sabina123
Newbie
Posts: 1
Post Re: RK239620986CN Can anyone help ???
on: November 17, 2015, 11:39
New Topic

Hi. I have a same situation. RK325230365CN and it is looping in the parcel is looping in nanjing customs. I ordered a Clarissonic. I really dont understand why my order cannot pass the scan control. I am in contact with seller who also is checking with shipping agent. I really want to get my order
chinapostv-
olunteer
Administrator
Posts: 46217
Post Re: RK239620986CN Can anyone help ???
on: November 17, 2015, 18:24
New Topic

Quote from sabina123 on November 17, 2015, 11:39
Hi. I have a same situation. RK325230365CN and it is looping in the parcel is looping in nanjing customs. I ordered a Clarissonic. I really dont understand why my order cannot pass the scan control. I am in contact with seller who also is checking with shipping agent. I really want to get my order

Looping in customs over 10 days normally is a very bad sign. In most cases, it mean the parcel can not pass customs check. You should open dispute for non-arrival parcel and claim refund.
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