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Author Topic: Re: What is happening to my package
lilolcf
Newbie
Posts: 2
Post Re: What is happening to my package
on: July 20, 2018, 00:21
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Dear Sir or Madam,

I bought something from the website Uvelux which use your platform to send package.
I checked regularly my tracking account to see when the package was supposed to come (every day).

I was quite surprised yesterday to discover that apparently someone came on the 13th of July but had nobody to take my package and thus indicated "Unsuccessful delivery". Could you explain me why I was not contacted ? I learned about this on the 18th of July !!

Now, everytime I go to your website to see what actually is happening, I have no information at all. Can you please tell me now what should I do to retrieve my package ?

My supposed track number was : RX733622157CN

chinapostv-
olunteer
Administrator
Posts: 45947
Post Re: Re: What is happening to my package
on: July 20, 2018, 00:35
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http://track-chinapost.com/result_china.php?order_no=RX733622157CN shows the parcel arrived Vietnam on Jul 13.

Vietnam post website shows the parcel is in 118050 - BCP Ba Đình 1, Chưa phát được. 23.Người nhận không có nhà/2.Gửi lại giấy mời, chuyển phát tại bưu cục/Ghi chú:gm phát tại số 4/8 ngõ 379 đội cấn ( thường )

You need contact your local post office to pickup the parcel asap.
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